Advocate

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.

Senior Member Advocate supporting clients with Health Spending Account inquiries

Senior Member Services Advocate

Senior Member Advocate providing support for Health Spending Account inquiries via phone. Fostering relationships with clients through responsive service and assistance in enrollment processes.

• Represents Prisma Health with patients, families, and visitors in responding to concerns.
• Partners with senior patient advocates, patient safety, quality and risk management to address more clinically focused and complex concerns.
• Coordinates the resolution of complaints and grievances with leaders and physicians across the continuum of care including acute, post-acute, and ambulatory care settings in compliance with CMS guidelines and other regulating bodies.
• Models exemplary patient experience and professionalism.
• Coordinates prompt, sensitive, and professional resolution to each concern, tracking and monitoring actions taken by those involved in investigating the complaint.
• Serves as a liaison between providers, team members and patients/families to facilitate two-way communication, support, and information.
• Responds to difficult situations with patients/families across the continuum of care using service recovery methodologies.
• Effectively coaches leaders and team members in service recovery methodologies.
• Is self-motivated, meets deadlines, and is highly reliable.
• Models exemplary patient experience and professionalism at all times.
• Participates in Patient Family Advisory Councils and organizational committees as assigned.

Patient Advocate managing concerns and complaints for Prisma Health

Patient Advocate, PT

Patient Advocate representing Prisma Health to address patient concerns and grievances. Coordinating resolutions while promoting exemplary patient experience.

Advocate jobs in South Carolina

See all jobs on JobTailor

Senior Member Services Advocate

Patient Advocate, PT