Patient Advocate, PT

Prisma Health

Patient Advocate representing Prisma Health to address patient concerns and grievances. Coordinating resolutions while promoting exemplary patient experience.

Posted 7/1/2026part-timeGreenville • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Represents Prisma Health with patients, families, and visitors in responding to concerns.
Partners with senior patient advocates, patient safety, quality and risk management to address more clinically focused and complex concerns.
Coordinates the resolution of complaints and grievances with leaders and physicians across the continuum of care including acute, post-acute, and ambulatory care settings in compliance with CMS guidelines and other regulating bodies.
Models exemplary patient experience and professionalism.
Coordinates prompt, sensitive, and professional resolution to each concern, tracking and monitoring actions taken by those involved in investigating the complaint.
Serves as a liaison between providers, team members and patients/families to facilitate two-way communication, support, and information.
Responds to difficult situations with patients/families across the continuum of care using service recovery methodologies.
Effectively coaches leaders and team members in service recovery methodologies.
Is self-motivated, meets deadlines, and is highly reliable.
Models exemplary patient experience and professionalism at all times.
Participates in Patient Family Advisory Councils and organizational committees as assigned.

Requirements

What you’ll need

Bachelor's degree in Psychology, Social Work or other related field of study.
Three (3) years of Customer Service, Patient Advocacy, Conflict Management, and/or Healthcare Experience.
In lieu of a bachelor's degree, equivalent combination of work and academic experience may be considered.
Strong interpersonal communication skills (written and verbal).
Strong time management and organization skills.
Basic knowledge of CMS Conditions of Participation.
Ability to handle multiple projects in a face paced environment.
Confident positive attitude.
Appreciation of diversity and multiculturalism.
Ability to work independently and build working relationships throughout the organization.
High Emotional Intelligence.
Ability to juggle between local and corporate responsibilities.
Knowledge of office equipment.
Proficient computer skills.
Data entry skills.
Math skills.

Benefits

Comp & perks

Inspire health.
Serve with compassion.
Be the difference.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data Entry SkillsMath SkillsProficient Computer Skills

Soft Skills

Interpersonal Communication SkillsTime ManagementOrganization SkillsConfident Positive Attitude