Advocate

• Make inbound and outbound calls to members and providers to schedule healthcare visits, screenings, vaccinations, and medication refills
• Work through barriers that prevent members from achieving good health
• Deliver a professional and empathetic member experience
• Educate members to support informed health decisions and improve health outcomes
• Explain benefits related to screenings, medications, activities, and follow-up care
• Assist members with appointments, medication refills, and health-service resources
• Accurately document conversations in members’ health records
• Answer questions, resolve issues, and escalate issues when needed
• Meet business metrics and performance goals
• Complete four weeks of virtual training, potentially on a different shift temporarily

CVS Health Health Advocate guiding Medicaid members through screenings, medications, and follow-up care

Health Advocate – Inbound/Outbound Calls

CVS Health Health Advocate contacting Medicaid members and providers about screenings, medications, appointments, and follow-up care. Documenting health interactions and improving member outcomes remotely.

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.

Senior Member Advocate supporting clients with Health Spending Account inquiries

Senior Member Services Advocate

Senior Member Advocate providing support for Health Spending Account inquiries via phone. Fostering relationships with clients through responsive service and assistance in enrollment processes.

Advocate jobs in Kentucky

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Health Advocate – Inbound/Outbound Calls

Senior Member Services Advocate