Accounts Receivable

• Drive sales in assigned territory
• Engage with customers face to face and virtually
• Develop and implement effective business and territory call plans
• Build rapport and relationships with customers in both live and virtual environments
• Leverage internal reports to identify strategic business opportunities
• Educate providers on unbranded and branded product value proposition
• Collaborate across the organization to address customer inquiries

Cardiovascular Specialist, Health and Science Professional

• Responsible for timely and accurate billing and collections of payments from insurance carriers, agencies, and others
• Handle equipment and services provided by Providence Senior and Community Services and Home and Community Services including Home Infusion/Specialty Pharmacy/Oral Dose, Skilled Nursing Facility, Home Health, Hospice, and Home Medical Equipment

Accounts Receivable Representative

• Investigate and resolve unresolved claims (denials, underpayments, delayed payments); troubleshoot claim data and submit written appeals with supporting documentation and timely follow-up
• Verify eligibility, identify payor changes, and accurately update coordination of benefits (COB); navigate payor portals to identify correct payors
• Make outbound calls and collaborate with insurance payors and partner facility business offices for claim resolution; answer incoming calls professionally
• Identify and communicate denial trends and coding issues to support clean claim processing
• Perform account reconciliation — identify overpayments, complete refund requests, and process insurance takebacks via ERAs
• Resolve assigned worklist items with detailed account documentation; maintain daily AR log reporting to Supervisor and meet department productivity standards

Accounts Receivable Specialist

• Manage the AR inbox, review, prioritize, respond to daily inquiries from customers and business partners in a timely manner
• Proactive collections, root cause identification, recommend escalation and solutions to customers’ accounts to receive and process incoming cash in a timely manner
• Process credits owed to customers with accuracy and timeliness
• Reconcile and analyze customer statements utilizing multiple systems and data sources
• Become a subject matter expert of various AR and collection tools to effectively support our customers
• Support the back-office team with critical tasks such as cash posting, cash application, credit refunds, and related AR activities as well as routine Business Continuity Processing
• Back up local team members on critical tasks to maintain high levels of customer support
• Leverages continuous improvement tools to streamline processes, eliminate waste, automate/digitalize, etc. to make them more efficient/effective
• Work closely with customers and internal stakeholders to seek out performance enhancements
• Notarize Manufacturer’s Certificate of Origin and other documents as needed
• Approach work and team members with curiosity and support a welcoming, engaging, and respectful environment with your colleagues
• Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.

Accounts Receivable Analyst

• Oversee cash posting for all receipts, including checks, wires, ACH, credit cards, and lockbox payments
• Serve as the primary contact for customer and hospital facilities regarding payment methods, including Paymode and Amex
• Coordinate weekly remote deposits of checks and provide supporting documentation to the RD depositor
• Process customer refunds accurately and in a timely manner
• Investigate and assist in resolving complex or aged cash application variances
• Administer the Company’s Travel & Expense Policy and related tools; act as liaison with the travel agency
• Review and approve employee expense reports for compliance with Company policy; return reports that lack required documentation or violate spending rules
• Enforce receipt requirements, spending limits, and proper business purpose standards to ensure accurate, compliant, and timely reimbursement
• Provide training and ongoing support to employees on T&E policy requirements, expense procedures, and use of the Company’s travel and expense tool
• Maintain and update audit rules in the Company’s T&E tool, expense categories, and workflow settings in alignment with approved policy changes
• Conduct pre-payment audits and periodic post-payment audits of expense reports to monitor adherence to policy, IRS substantiation rules, and internal controls
• Identify policy violations or unusual transactions and escalate repeated or significant issues to the Shared Services Accounting Manager, HR, and/or Compliance as needed
• Ensure segregation of duties within the T&E process by maintaining appropriate approval and audit access levels and coordinating reimbursement releases with AP
• Maintain complete and accurate documentation of T&E processes, exceptions, approvals, audit findings, and system configurations to support internal and external audits
• Monitor exception trends and recommend policy or process improvements to increase compliance and reduce common issues
• Cross train in other accounting functions; provide backup coverage of duties within the department as required
• Implement approved procedures, create and maintain process documentation, and recommend improvements aligned with departmental and Company goals

Accounts Receivable – Expense Specialist

• Keeps track of received data and source documents.
• Prepares and sorts source documents, and identifies and interprets data to be entered.
• Contacts originators of source documents to resolve questions, inconsistencies, or missing data.
• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes. Makes necessary corrections to information entered.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Keeps record of work completed.
• Reviews error reports and enters corrections into computer.
• Transmits entered information into database. Files or routes source documents after entry.

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