Accounts Receivable

• Apply incoming payments (ACH/wire/check/lockbox) accurately and timely; research and resolve unapplied cash.
• Maintain customer account records, including payment activity, remittances, and supporting documentation.
• Monitor the AR aging report; help follow up on past due invoices and resolve payment issues with customers.
• Prepare and maintain AR schedules and reconciliations to support month-end close (AR aging tie-out, unapplied cash, credits, etc.).
• Assisting customer operations with tasks including invoice corrections, portal submissions, and AR inquiries.
• Track and research deductions/short pays, including pricing, freight, damages, returns, and promotional/trade-related deductions; coordinate with Sales, Supply Chain/Logistics, and Customer Service to validate and resolve.
• Support chargeback management by organizing backup, communicating status, and helping ensure timely resolution and accurate accounting.
• Assist with creating and processing credit memos and maintaining clear audit trails for adjustments.
• Ensure AR activities follow internal controls and documentation standards; support audit requests as needed.
• Identify opportunities to streamline AR processes (e.g., improving remittance capture, standardizing deduction workflows, and enhancing reporting).

Accounts Receivable Clerk

• Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is received.
• Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies.
• Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers.
• Adhere to Accounts Receivable strategies and complete tasks such as on-account cash, escalations, credit review, and related work within expected SLAs.
• Drive and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors.
• Perform root cause analysis on customer issues and identify potential opportunities for process improvement.
• Negotiate significantly past-due balances through payment plan or settlement processes when appropriate.
• Summarize and present findings from account reconciliations to customers and internal Staples teams, including Sales, Customer Setup, and Contract Gateway teams.
• Provide internal and external customers with ad hoc reporting, statements, and account information as needed.
• Escalate problems or concerns to the Team Lead when additional support or resolution is needed.

Accounts Receivable Specialist

• Ensure the accuracy and integrity of receivables accounts through timely reconciliations
• Perform monthly reconciliations for various non-dealer accounts
• Publish dealer statements and process electronic funds transfers
• Collect overdue amounts from dealer and non-dealer accounts
• Prepare and deliver monthly AR Securitization reports
• Maintain accurate financial records and support the financial health of the organization

• Reconciling customer accounts and resolving discrepancies.
• Investigating and resolving customer billing inquiries and disputes.
• Following up on overdue customer accounts and managing collections.
• Generating customer invoices and statements.
• Verifying accuracy of customer invoices and ensuring proper authorization.
• Recording and coding customer payments in the accounting system.
• Applying cash receipts to customer accounts accurately.
• Investigate and resolve billing discrepancies and payments disputes in a timely manner.
• Analyze collection trends and prepare reports on the status of AR and bad debt.
• Partner with sales, customer service, and finance teams to align process and resolving issues impacting AR.
• Provide financial data and reports to support decision making and forecasting.
• Support month end closing activities, including AR balance verification.
• Identify inefficiencies and work with AR Manager to implement automated solutions to streamline AR operations based on group and industry best practices.

AR Specialist

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact
• Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement
• Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities
• Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable
• Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives.
• Completes all administrative expectations on time and compliantly.

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