Accounts Payable

• Process replacement and swap orders accurately, ensuring compliance with established service level agreements (SLAs)
• Monitor and manage order queues daily, ensuring all cases are actioned promptly
• Handle inbound and outbound customer communications (phone and email) regarding replacement requests, order status, and case updates
• Create, update, and maintain accurate case records in Salesforce or other case management systems
• Meet defined productivity, quality, and customer satisfaction KPIs
• Collaborate with cross-functional teams to resolve complex cases and improve operational workflows
• Support internal teams with issue resolution and execution of operational processes
• Contribute to the continuous improvement of support documentation and knowledge base

Bilingual Swap Specialist

• Support the accounting of invoices from Brazil in SAP
• Assist in reviewing and analyzing supplier accounts
• Follow up on pending cases to ensure timely resolution
• Maintain and update records related to invoice processing
• Collaborate with internal teams to resolve discrepancies
• Support data validation and ensure accuracy of financial information
• Assist in documenting processes and improving workflow efficiency
• Participate in team activities and contribute to continuous improvement initiatives

Accounts Payable Intern

• Process and manage incoming vendor invoices efficiently and accurately.
• Facilitate payment approvals and execute payments via various methods.
• Maintain accurate records of all transactions and communications with vendors.
• Streamline accounts payable processes and recommend improvements.
• Assist in the preparation of payment reports for management review.
• Collaborate with team members to ensure timely processing of invoices.
• Support internal and external audits by providing necessary documentation.
• Communicate effectively with vendors regarding payment status and issues.

Accounts Payable Specialist

• - Process accounts payable using imports, uploads, and standardized templates
• - Minimize manual invoice entry through efficient intake methods
• - Resolve invoice discrepancies and approval exceptions
• - Communicate with vendors and U.S.-based stakeholders
• - Support payment processing and 1099 preparation
• - Track capital expenditures (CapEx) and support PO workflows
• - Assist in developing CapEx approval and documentation processes
• - Identify opportunities to improve automation and efficiency

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