Account Specialist

• Translate discerning preferences into seamless outcomes
• Anticipate needs before they’re voiced
• Curate world-class recommendations
• Orchestrate handoffs across complex international itineraries
• Refine playbooks and standards for concierge brand consistency
• Collaborate with all departments to support operations in Europe

Facilitation & Concierge Account Specialist specializing in travel for ultra-high-net-worth clients

Facilitation & Concierge Account Specialist

Facilitation & Concierge Account Specialist creating seamless travel experiences for ultra-high-net-worth clients at Fortis. Collaborating with teams to support high-stakes operations across Europe.

• Own the end-to-end order management process for a portfolio of B2B partners: order creation, approval and release, shipment tracking, and invoicing;
• Take commercial ownership of your accounts: build and maintain sales forecasts, follow up against forecast, and flag risks and opportunities early;
• Advise partners on the most appropriate assortment, including best-performing items, new collections, reorders and sell-through improvement;
• Monitor and analyse account performance and order patterns to identify growth opportunities and at-risk accounts and turn that into concrete actions;
• Prepare and present account reviews and internal reporting on portfolio performance versus forecast;
• Collaborate cross-functionally with Sales, Logistics, Finance, Customer Support and Product Development to deliver a strong and consistent partners experience;
• Contribute to best practice within Sales Support, supporting process improvements and the commercial development of the team.

Senior Commercial Account Specialist managing B2B partnerships for CLUSE

Senior Commercial Account Specialist

Senior Commercial Account Specialist managing end-to-end order processes for B2B partners at CLUSE. Focus on commercial relationships, sales forecasts, and cross-functional collaboration.

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Facilitation & Concierge Account Specialist

Senior Commercial Account Specialist