Account Specialist

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
• Understands customer needs and provides collections-related sales and service
• Advises customers on payment strategies and products that meet their objectives
• Delivers exceptional customer service that builds trust through expertise
• Develops rapport and instills confidence with clients
• Executes established loss mitigation processes for resolution of non-performing and high risk accounts

Account Specialist handling customer collections and payment strategies

Account Specialist – Insolvency

Account Specialist providing collections-related sales and service while advising on payment strategies. Collaborating on delinquent accounts and maintaining exceptional customer service.

• Understand external partners’ technical requirements and clearly convey them to the Integrations team
• Work closely with the Business Development and Integrations team to optimize product launches and schedules
• Provide status reports on ongoing technical work to internal groups and the business development team
• Plan and track internal objectives and remove obstacles faced by our development team
• Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
• Design, customize and document user experience flows and system interaction flows
• Participate in technical discussions with external partners supporting both sales and development teams.
• Promote new ideas, methods, or processes to the workplace to improve team performance
• Perform internal and external reporting, projections, report analysis and marketing reviews
• Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
• Participate in product testing, bug hunting, and conduct technical investigations
• Manage and coordinate product launches and related support activities

Technical Account Specialist ensuring successful product launches and support

Technical Account Specialist

Technical Account Specialist partnering with Business Development & Integrations teams to ensure product success. Fostering relationships with telecom carriers and managing product launches and support activities.

Account Specialist jobs in Canada

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Account Specialist – Insolvency

Technical Account Specialist