Account Specialist – Insolvency

BMO U.S.

Account Specialist providing collections-related sales and service while advising on payment strategies. Collaborating on delinquent accounts and maintaining exceptional customer service.

Posted 7/15/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,500 - CA$84,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer collections, including knowledge of credit qualifications and relevant laws, while delivering exceptional customer service and effective payment strategies. Proven ability to collaborate with teams and influence clients to achieve resolution of high-risk accounts.

Highest-signal resume keywords

Consumer Collections KnowledgeCredit Qualifications ExpertiseLoss Mitigation ProcessesVerbal & Written Communication SkillsAnalytical & Problem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit QualificationsLoss MitigationCollections StrategiesAccount EvaluationPayment Strategies

Soft Skills

Customer ServiceCollaborationInfluence SkillsTeam SkillsRapport Building

Tools & Technologies

BMO Products and Services

Industry Keywords

Consumer CollectionsFederal LawsState/Provincial LawsLocal LawsHigh Risk Accounts

About the role

Key responsibilities & impact

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
Understands customer needs and provides collections-related sales and service
Advises customers on payment strategies and products that meet their objectives
Delivers exceptional customer service that builds trust through expertise
Develops rapport and instills confidence with clients
Executes established loss mitigation processes for resolution of non-performing and high risk accounts

Requirements

What you’ll need

Typically between 3 - 5 years of relevant experience
Post-secondary degree in related field or equivalent combination of education and experience
Knowledge of credit qualifications and associated credit knowledge
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
Knowledge of BMO products and services
Verbal & written communication skills
Collaboration & team skills
Analytical and problem solving skills
Influence skills

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans