Account Representative

• Conduct Sales Rep to OBC customer transition meetings to handle the onboarding process
• Review and verify customer setup information for accuracy
• Contact customers before delivery to confirm the delivery date
• Verify in MAS that the container has been delivered and review routing to confirm the service day
• Contact customers to confirm receipt of the container and review the scheduled service day
• Follow up after the first service to confirm it was completed to the customer's satisfaction
• Review invoices with customers and ensure service levels are correct, including contamination charges
• Conduct OBC to account manager customer transition meetings to handle future needs and concerns
• Develop strong customer relationships that promote retention and loyalty
• Work closely with the sales team and customers to ensure successful onboarding

Account Success Representative onboarding WM waste-management customers near Phoenix

Account Success Representative

Account Success Representative onboarding WM’s waste-management customers near Phoenix. Coordinating deliveries, service confirmation, invoices, and transitions to account management.

• Deliver an exceptional customer experience while fostering strong, long-term client relationships.
• Serve as the primary point of contact for Global Research customers.
• Oversee customer service relationships and ensure a high standard of support throughout the customer journey.
• Responsible for the day-to-day management of order processing, order tracking, and reporting.
• Develop, strengthen, and maintain relationships with existing clients to support and expand partnerships in global clinical research.
• Collaborate with key customer stakeholders and internal cross-functional teams.
• Ensure flawless execution of order processes, logistics, and tracking.
• Prepare quotes and proposals as requested by customers.
• Maintain, protect, expand and enhance sales for NIOX with key account(s).

Account Services Representative facilitating customer relations for research business at NIOX

Account Services Representative – Research Business

Account Services Representative facilitating customer relations for NIOX's research business operations. Oversees order processing and enhances client relationships in clinical research.

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Account Success Representative

Account Services Representative – Research Business