Account Manager

• Promotes and sells a portfolio of technical and/or non-technical products and/or services and solutions directly to current and new end customers.
• Informs customers of new product/service introductions and prices.
• Creates, monitors and revises lead generation plans to ensure a substantive sales opportunity pipeline.
• Meet or exceed key account program plan objectives.
• Coordinate and manage annual pricing programs.
• Identification of key decision makers within all assigned key accounts and OEMs.
• Management of capital project solutions from project identification to installation.
• Preparing and presenting proposals and project justifications.
• Execution of Key Account strategy (Growth) through in conjunction with Growth & Strategy Leader.
• Supports designated initiatives identified for each key account including required field visits, demonstrations and technical discussions with plant personnel as needed.
• Schedule and facilitate quarterly business reviews with key accounts.
• Coordinates regular travel into identified plants as needed for Nordson personnel.
• Coordinates the training of customer personnel in proper use, maintenance and service of equipment.
• Maintains detailed knowledge of Nordson products, prices, policies and procedures.
• Knows which products can be most advantageously used with various finishing and container products.
• Maintains awareness of competitive products and advises supervisors of competitors’ activities.
• Provides customer service in emergency situations.
• Assists in training of other employees as assigned.
• Prepares and promptly submits administrative and technical reports as directed.
• Maintains personal appearance, test equipment and vehicles in a professional manner.
• Maintains detailed and accurate customer files.

• Drive sustainable growth by translating marketing strategies into sales plans
• Expand market share and build strong customer relationships within the food processing, beverage, brewery, and dairy industries across Southern Vietnam.
• Collaborate closely with Sales, Technical, and Customer Service teams to deliver value-driven solutions
• Conduct market analysis including industry trends, competitor movements, customer needs, and business environment insights
• Identify, evaluate, and pursue new business opportunities
• Establish, manage, and strengthen long-term relationships with existing and prospective customers

Senior Account Manager, Food & Beverage

• Responsible for test and measurement businesses in the assigned territory.
• Formulate and implement market segments & territory sales plan to achieve growth targets.
• Derive and execute action plans to develop new markets and penetrate accounts.
• Establish strategic partnerships with government organizations, research institutions, universities, and key accounts.
• Coordinate with business units and marketing teams in new product launches and pursue opportunities in emerging technologies.
• Drive continuous improvement in the selling process such like planning, forecasting and productivity.
• Collaborate closely with cross-functional teams to deliver sales objectives

• Take part in new client integrations and manage one or several accounts simultaneously;
• Act as the main point of contact between clients and internal support teams;
• Ensure support processes meet agreed KPIs, SLAs, QA standard;
• Monitor service quality, team discipline, and performance via internal and external QA tools;
• Analyze key metrics, prepare reports, and identify areas for improvement;
• Gather client feedback and translate it into actionable improvements for internal teams;
• Work closely with internal teams to ensure seamless service delivery;
• Maintain internal product and process documentation;
• Support hiring, onboarding, and professional growth of team members;
• Take a leadership role within projects and contribute to long-term client success.

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