Account Manager

• Ser el principal punto de contacto de los clientes asignados, asegurando acompañamiento cercano y consultoría estratégica con involucramiento real en la marca, el negocio y el plan comercial de cada cuenta.
• Orquestar la estrategia digital de las cuentas bajo su responsabilidad, alineando los objetivos del cliente con la ejecución de los equipos internos.
• Identificar oportunidades de optimización y crecimiento dentro de las cuentas existentes.
• Participar en la planificación estratégica mensual de campañas de tráfico y conversión en Meta, Google y Programática.
• Coordinar y dar dirección sobre la activación de campañas acorde al plan establecido, en articulación con los equipos de Performance Media y Creatividad.
• Auditar resultados y proponer ajustes tácticos para asegurar el cumplimiento de KPIs.
• Elaborar y presentar reportes ejecutivos con hallazgos, análisis y recomendaciones accionables directamente ante el cliente.
• Monitorear el desempeño de las cuentas mediante herramientas de analítica digital.
• Traducir datos de performance en narrativa de negocio clara y convincente para stakeholders de nivel gerencial.
• Garantizar la implementación del scope de servicio con calidad y dentro de los SLA acordados con cada cliente.
• Gestionar el control de facturación de las cuentas, asegurando precisión y oportunidad en los procesos administrativos.
• Escalar proactivamente cuando existan riesgos de entrega o satisfacción del cliente.

• You will drive revenue growth by consistently meeting and exceeding sales targets, identifying new business opportunities within your portfolio, and proactively developing strategies to expand client investment across Aleph platforms.
• Through a consultative, solutions-oriented sales approach, you will develop keen insight into your clients’ businesses, and help them meet their marketing objectives by using Aleph platforms.
• You will deliver value to Aleph advertisers via strong analytical abilities, communication skills and deep subject matter expertise of Aleph platforms promoted products.
• You will lead ideation and brainstorming sessions and help crystallize ideas into actionable campaign solutions for advertisers. You will also organize and lead webinars to promote platform solutions and updates, as well as address common challenges and pain points faced by clients across the markets you work with.
• You will execute campaign optimization and analysis using internal tools and dashboards. You will resolve campaign issues, identify and implement process improvements with guidance from your Manager and by partnering with Ad Operations on more complex issues as necessary.
• You will cultivate client relationships, upsell new ideas, and drive contract completion and renewals.

SMB Account Manager

• Own the overall performance and health of your client portfolio.
• Be accountable for retention, upsells, cross-sells and portfolio expansion opportunities.
• Identify risks early and take proactive measures to prevent client churn.
• Partner with Sales and Leadership on renewals, scope changes and growth initiatives.
• Ensure portfolio growth is sustainable and does not compromise delivery quality or margins.
• Act as the single point of accountability for all client communications.
• Lead monthly reviews, strategic calls, quarterly planning sessions and performance deep dives.
• Confidently manage difficult conversations, expectations, feedback and escalations.
• Translate clients’ business objectives into clear strategies and execution plans.
• Represent Chili as a senior strategic partner rather than a vendor.
• Lead and manage your full squad (SEO, PPC, Content, CRO, BI).
• Conduct regular 1:1s, performance reviews, KPI tracking and development planning.
• Ensure team members understand priorities, standards and expectations.
• Identify skill gaps and coordinate training, certifications and coaching plans.
• Participate in hiring decisions and make performance-based team adjustments when necessary.
• Drive accountability while maintaining a high-performance, healthy team culture.
• Own timelines, milestones and quality standards for your portfolio.
• Ensure campaigns and projects are delivered on time, on scope and to Chili’s quality standards.
• Use ClickUp (or equivalent) to manage workflows, dependencies and visibility.
• Ensure SOPs are followed and continuously improved when gaps are identified.
• Balance speed and quality in a fast-paced, multi-client environment.
• Understand performance across SEO, Paid Media, CRO and funnels at a strategic level.
• Use data to inform decisions, prioritization and client conversations.
• Ensure reporting is clear, honest and tied to business outcomes.
• Work closely with BI to improve dashboards, transparency and actionable insights.

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