Account Manager

• Identify, prospect, and qualify new business opportunities across the mid-market and enterprise segments through outbound and inbound channels.
• Own business line revenue growth by developing and executing commercial strategies to drive customer acquisition and transaction volumes.
• Build and maintain a strong enterprise sales pipeline, ensuring healthy deal progression and accurate forecasting.
• Meet and exceed monthly, quarterly, and annual sales and revenue targets through effective pipeline management and deal execution.
• Manage opportunities from initial engagement through proposal, negotiation, contracting, and close.
• Conduct structured discovery sessions to understand customer needs, payment challenges, and business objectives.
• Deliver product demonstrations and solution presentations, positioning Duplo's solutions to address customer pain points and drive measurable business outcomes.
• Build and maintain long-term relationships with enterprise clients, financial institutions, fintech partners, and strategic stakeholders.
• Conduct regular business reviews to identify opportunities for customer growth, retention, upselling, and cross-selling across Duplo's product suite.
• Address customer feedback proactively and collaborate internally to resolve issues, de-risk opportunities, and improve customer satisfaction.
• Maintain accurate CRM records, including pipeline status, forecasting, and customer engagement activities.
• Prepare regular reports on sales performance, revenue, pipeline health, customer portfolio, and market trends.
• Conduct market research to identify emerging business opportunities, regulatory developments, and competitive activity, using insights to refine sales strategies.

Business Development and Partnerships Manager, Payments

• Contact new clients via phone, WhatsApp and email.
• Guide clients through account registration and KYC verification.
• Assist with MT4/MT5 platform setup and account activation.
• Explain products, account types and trading services.
• Support clients through their first deposit.
• Resolve onboarding issues with Compliance and Operations.
• Maintain accurate CRM records and follow-ups.
• Achieve onboarding and activation targets.

• Oversee and provide guidance to the Accounts Receivable team to ensure the smooth operations of Account Receivable and that its KPIs are being met.
• Participate in business process changes that may affect the company’s ability to identify, monitor or collect revenue (e.g., new system implementations/upgrades, new product roll outs, etc.)
• Continuously work to understand and mitigate losses to ensure the highest levels of revenue recognition.
• Maintain in-depth understanding of industry trends relative to revenue assurance practices.
• Promote quality assurance for all processes impacting revenue.
• Perform regular reconciliation and analysis of revenue streams in addition to handle customer’s enquiries timely.
• Monitor collection processes for accuracy.
• Reconcile activity between network elements and billing.
• Review Invoices and Credit notes prepared by team and assess monthly Age Debtors report.
• Monitors collection of all receivables and maintain strong relationship with all customers on Account Receivable.
• Partner with Commercial, Property, Engineering and Operations to design, develop and implement best billing, collection and minimize revenue leakage.
• Initiate Debtors Meeting with required team members for resolution of debt issues.
• Ensure the timely and accurate submission of monthly reports (revenue, accruals etc) and debts analysis.
• Provide support to Management on ad-hoc requests and reports.
• Provide periodic inputs for cash flow report and forecast as required.
• Ensure monthly statement of reconciliation on all account receivable related balances are maintained to support end of month financial close balances.
• Maintain appropriate tax records where applicable in regard to Account s Receivable.
• Ensure accurate and complete application of cash to customer accounts is performed.
• Ensure adequate controls are maintained around billing, reconciliations and reporting in the Account Receivable unit.

Account Receivable Manager

• Serve as primary executive partner for a portfolio of strategic web3/fintech customers; run QBRs/EBRs, map stakeholders, and drive multi‑product adoption.
• Identify and pursue upsell and cross-sell opportunities across Reap's product portfolio.
• Build customer health scoring, churn predictors, and adoption dashboards; establish intervention playbooks with CX/Support.
• Run structured feedback loops with clear problem statements, use‑case narratives, and quantified impact.

Senior Customer Success Manager, Africa – Account Management

• Originate and close merchant and SME loan deals across key sectors including FMCG, Mobile & Electronics, Fashion, household Goods, Building Materials, retail chains, amongst others.
• Own end-to-end loan sales execution: prospecting, on-boarding, credit documentation, disbursement coordination, and post-disbursement monitoring.
• Build, grow, and actively manage a high-quality loan book, ensuring strong utilization, healthy repayment behavior, and minimal delinquency.
• Drive repeat borrowing and loan up-sell by deepening lending penetration within existing merchant portfolios.
• Work closely with credit and risk teams to ensure quality underwriting while meeting aggressive lending targets.
• Achieve and exceed assigned loan volume, loan value, and portfolio growth targets for the region.
• Monitor daily, weekly, and monthly KPIs across loan disbursement, portfolio quality, repayment, and transactions.
• Actively drive to meet and exceed lending and payments performance targets.
• Conduct regular merchant visits to drive loan performance, address risks early, and unlock new lending opportunities.
• Track market and competitor lending trends and provide insights to management to improve product and pricing strategies.
• Drive adoption of offline payment solutions (POS terminals) as an enabler for lending and transaction visibility.
• Ensure lending merchants actively process transactions via POS to support credit assessment and repayment tracking.
• Monitor merchant activity, follow up on inactive terminals, and coordinate POS retrieval when required.
• Grow regional transaction volume, value, and revenue in alignment with lending objectives.

Account Manager jobs in Nigeria

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Business Development and Partnerships Manager, Payments

Account Manager

Account Receivable Manager

Senior Customer Success Manager, Africa – Account Management

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