Senior Customer Success Manager, Africa – Account Management

Reap

Senior Customer Success Manager supporting strategic accounts in web3/fintech. Owning customer portfolio and driving growth initiatives with cross-functional teams.

Posted 6/13/2026full-time🇳🇬 NigeriaSeniorWebsite

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Hard Skills

analyticsdata toolsdashboard buildingcustomer health scoringchurn predictorsintervention playbooks

Soft Skills

executive communicationnarrative buildingstakeholder mappingproblem solving

Industry Keywords

Customer SuccessAccount Managementweb3fintechcryptopaymentsmid-marketenterprise accounts

Tech Stack

Tools & technologies

Web3

About the role

Key responsibilities & impact

Serve as primary executive partner for a portfolio of strategic web3/fintech customers; run QBRs/EBRs, map stakeholders, and drive multi‑product adoption.
Identify and pursue upsell and cross-sell opportunities across Reap's product portfolio.
Build customer health scoring, churn predictors, and adoption dashboards; establish intervention playbooks with CX/Support.
Run structured feedback loops with clear problem statements, use‑case narratives, and quantified impact.

Requirements

What you’ll need

8–10+ years in Customer Success/Account Management with strategic ownership of mid-market/enterprise accounts
Background with web3/crypto and fintech/payments customers
Strong analytics instincts; fluent with data tools, AI skills, and dashboard building
Executive communication: crisp narratives, clear MBR/QBRs
Fluency in English & French.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities
Paid time off