Account Manager

• Manage end-to-end onboarding with providers, including preparation of corporate documents and completion of application forms
• Negotiate fees and favorable commercial terms with providers
• Source and secure credentials (API keys, access) required for provider connections
• Oversee account onboarding and ongoing management
• Draft clear technical specifications for new provider and payment method integrations
• Drive integration tasks through all stages, from setup to production, in coordination with development, QA, and other teams
• Maintain and grow formal and informal partner relationships
• Represent the company at conferences, industry events, partner visits, and business trips in target markets
• Conduct market research on the most popular payment methods and present findings internally

Payments Account Manager

• Account Management
• Build strong relationships with customers and become a trusted advisor.
• Proactively identify churn risks and develop retention strategies.
• Conduct account reviews, customer success check-ins, and business reviews.
• Drive product adoption, customer engagement, and account growth.
• Identify upsell and expansion opportunities.
• Customer Support & Onboarding
• Manage inbound support requests through tickets, phone calls, and email.
• Troubleshoot platform issues and coordinate with Product and Engineering teams when necessary.
• Conduct customer training sessions and onboarding meetings via Zoom or Google Meet.
• Educate customers on best practices and platform functionality.
• Complete onboarding training and serve as a backup onboarding specialist when needed.
• Assist with implementations, account setup, and customer training.
• Ensure a smooth transition from onboarding to ongoing account management.
• Cross-Functional Collaboration
• Partner closely with Sales, Product, Engineering, Finance, Support, and Onboarding teams.
• Act as the voice of the customer internally.
• Share customer feedback, feature requests, and product improvement opportunities.
• Assist with special projects and process improvement initiatives.

Account Manager jobs in Latin America

See all jobs on JobTailor

Payments Account Manager

Senior Account Manager, B2B SaaS