Senior Account Manager, B2B SaaS

Atomic - Remote Jobs

Seeking a Senior Account Manager to manage relationships in a B2B SaaS setting for campgrounds and RV parks. Role involves account management, customer success, and cross-functional collaboration.

Posted 6/24/2026full-timeRemote • 💃 Anywhere in Latin AmericaSeniorWebsite

About the role

Key responsibilities & impact

Account Management
Build strong relationships with customers and become a trusted advisor.
Proactively identify churn risks and develop retention strategies.
Conduct account reviews, customer success check-ins, and business reviews.
Drive product adoption, customer engagement, and account growth.
Identify upsell and expansion opportunities.
Customer Support & Onboarding
Manage inbound support requests through tickets, phone calls, and email.
Troubleshoot platform issues and coordinate with Product and Engineering teams when necessary.
Conduct customer training sessions and onboarding meetings via Zoom or Google Meet.
Educate customers on best practices and platform functionality.
Complete onboarding training and serve as a backup onboarding specialist when needed.
Assist with implementations, account setup, and customer training.
Ensure a smooth transition from onboarding to ongoing account management.
Cross-Functional Collaboration
Partner closely with Sales, Product, Engineering, Finance, Support, and Onboarding teams.
Act as the voice of the customer internally.
Share customer feedback, feature requests, and product improvement opportunities.
Assist with special projects and process improvement initiatives.

Requirements

What you’ll need

5+ years of experience in Account Management, Customer Success, Support, or a related customer-facing role within a B2B SaaS company.
Proven success in retention, churn prevention, and customer relationship management.
Experience managing support tickets, phone support, and customer training sessions.
Strong technical aptitude and ability to learn software platforms quickly.
Experience with CRM systems (ideally Zoho).
Familiarity with AI tools and automation platforms.
Excellent communication, problem-solving, and organizational skills.
Comfortable working in a fast-paced, high-growth environment.
Fluent English.

Benefits

Comp & perks

20 days PTO + U.S. holidays
Competitive USD compensation (based on experience)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessRetention StrategiesChurn PreventionCustomer Relationship ManagementSupport Ticket ManagementCustomer TrainingTechnical AptitudeB2B SaaS ExperienceProcess Improvement

Soft Skills

CommunicationProblem-SolvingOrganizational SkillsRelationship BuildingCustomer EngagementCollaborationAdaptabilityTrustworthinessProactivityCustomer Advocacy