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Atomic - Remote Jobs

Senior Account Manager, B2B SaaS

Atomic - Remote Jobs

Seeking a Senior Account Manager to manage relationships in a B2B SaaS setting for campgrounds and RV parks. Role involves account management, customer success, and cross-functional collaboration.

Posted 6/24/2026full-timeRemote • 💃 Anywhere in Latin AmericaSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Account ManagementCustomer SuccessRetention StrategiesChurn PreventionCustomer Relationship ManagementSupport Ticket ManagementCustomer TrainingTechnical AptitudeB2B SaaS ExperienceProcess Improvement
Soft Skills
CommunicationProblem-SolvingOrganizational SkillsRelationship BuildingCustomer EngagementCollaborationAdaptabilityTrustworthinessProactivityCustomer Advocacy
Tools & Technologies
CRM SystemsZohoAI ToolsAutomation PlatformsZoomGoogle Meet
Industry Keywords
Customer SupportOnboardingAccount GrowthCross-Functional CollaborationCustomer FeedbackFeature RequestsHigh-Growth Environment

About the role

Key responsibilities & impact
  • Account Management
  • Build strong relationships with customers and become a trusted advisor.
  • Proactively identify churn risks and develop retention strategies.
  • Conduct account reviews, customer success check-ins, and business reviews.
  • Drive product adoption, customer engagement, and account growth.
  • Identify upsell and expansion opportunities.
  • Customer Support & Onboarding
  • Manage inbound support requests through tickets, phone calls, and email.
  • Troubleshoot platform issues and coordinate with Product and Engineering teams when necessary.
  • Conduct customer training sessions and onboarding meetings via Zoom or Google Meet.
  • Educate customers on best practices and platform functionality.
  • Complete onboarding training and serve as a backup onboarding specialist when needed.
  • Assist with implementations, account setup, and customer training.
  • Ensure a smooth transition from onboarding to ongoing account management.
  • Cross-Functional Collaboration
  • Partner closely with Sales, Product, Engineering, Finance, Support, and Onboarding teams.
  • Act as the voice of the customer internally.
  • Share customer feedback, feature requests, and product improvement opportunities.
  • Assist with special projects and process improvement initiatives.

Requirements

What you’ll need
  • 5+ years of experience in Account Management, Customer Success, Support, or a related customer-facing role within a B2B SaaS company.
  • Proven success in retention, churn prevention, and customer relationship management.
  • Experience managing support tickets, phone support, and customer training sessions.
  • Strong technical aptitude and ability to learn software platforms quickly.
  • Experience with CRM systems (ideally Zoho).
  • Familiarity with AI tools and automation platforms.
  • Excellent communication, problem-solving, and organizational skills.
  • Comfortable working in a fast-paced, high-growth environment.
  • Fluent English.

Benefits

Comp & perks
  • 20 days PTO + U.S. holidays
  • Competitive USD compensation (based on experience)