Account Manager

• Provide subject‑matter leadership and operational oversight for quality and business risk management related to Partnerships and Alliances with Sales Intermediaries across the EMEA region.
• Drive global strategy, governance, and capability to assure Partners meet Pfizer’s standards, comply with Health Authorities expectations, and operate in a way that protects product quality, patient safety, and corporate reputation.
• Lead the Quality Strategy for quality oversight on Partnerships & Alliances (Sales Intermediaries).
• Establish global KPIs, dashboards, and performance monitoring systems.
• Provide quality leadership through influence and promote quality awareness across stakeholders.
• Serve as the point of contact between SOQ and strategic partners/distributors.
• Lead quality risk assessments related to Sales Intermediaries.
• Lead negotiation and agreement on CAPAs, ensuring compliance with Pfizer Quality Standards.

Partnerships & Alliances Quality Operations Lead

• Develop and maintain strong, long-lasting relationships with key fleet partners
• Act as the main point of contact for all account-related matters, ensuring effective communication and understanding of fleet requirements
• Collaborate with internal teams to create and implement strategic account plans tailored to each fleet customer's needs and integrate them in Talixo systems
• Identify opportunities for account growth and expansion, ensuring alignment with the company's overall business objectives
• Shortlist potential new partner fleets, make cold calls to acquire new leads, and qualify leads
• Establishing a network of partnerships and negotiating deals across your region and your product line
• Onboarding and training of new fleets
• Utilise data and analytics to track key performance indicators, providing insights and recommendations to enhance fleet services and quality
• Prepare regular reports for fleets, highlighting performance metrics and identifying areas for improvement
• Stay informed about industry trends, competitor activities, and market changes to identify opportunities and potential risks
• Close collaboration with other Departments (Sales, Tech, Operations) to improve processes, and procedures and further develop our IT system and tools

Fleet Key Account Manager – Europe

• Communicate with Dutch-speaking customers via phone and email
• Handle account and payment-related inquiries in a professional manner
• Support customers in finding suitable payment solutions and arrangements
• Maintain accurate records and update customer information in the system
• Follow internal procedures and compliance guidelines
• Deliver a positive and customer-focused experience during every interaction

Customer Account Representative, Dutch

• Own the full sales lifecycle for an assigned portfolio of B2B accounts across the Spanish market.
• Drive high renewal rates while proactively identifying needs for additional licenses, cloud services, and enterprise solutions.
• Understand client business goals and demonstrate how our digital solutions can streamline their workflows and enhance creativity.
• Act as the primary point of contact, ensuring long-term client satisfaction and loyalty through regular business reviews.
• Maintain an accurate forecast and pipeline within our CRM, meeting and exceeding monthly and quarterly revenue targets.
• Stay ahead of industry trends in digital media and document management to provide expert advice to your clients.

Spanish Speaking Sales Account Manager

• Own the full sales lifecycle for an assigned portfolio of B2B accounts across the French market.
• Drive high renewal rates while proactively identifying needs for additional licenses, cloud services, and enterprise solutions.
• Ensure long-term client satisfaction and loyalty through regular business reviews.
• Maintain an accurate forecast and pipeline within our CRM, meeting and exceeding monthly and quarterly revenue targets.

French Speaking Sales Account Manager

• Manage and develop relationships with existing business clients within the assigned territory
• Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable
• Act as the main point of contact for customer accounts and maintain high levels of client satisfaction
• Guide customers through onboarding processes and encourage strategic product adoption
• Monitor customer engagement and proactively identify retention or growth opportunities
• Address customer concerns and help resolve issues impacting product usage or satisfaction
• Maintain regular outbound communication with clients via phone and email
• Provide accurate sales forecasting and maintain updated account information
• Build strong working relationships with both internal and external stakeholders
• Maintain strong product and service knowledge to effectively support customer needs.

Account Manager, French

• Be the key-contact between client and agency – understand clients’ needs and propose effective business and comms solutions.
• Work on digital marketing projects (i.e., Digital Productions – Websites & Videos, Influencers campaigns).
• Hands on involvement on Social Media management (Content update & Community management).
• Write the most inspiring and insightful briefs.
• Prepare reports on account status & social media performance.
• Assist with client requests or issue escalations as needed.
• Monitor & analyze competition.
• Seek trends and understand the industry landscape.

• **The role**
• We are looking for a Junior Account Manager to support the day-to-day management and growth of client accounts. This role is ideal for an ambitious early-career professional who wants to build experience in client relationship management, commercial operations, and digital services within an international business environment. Based in Athens, you will work closely with senior team members and cross-functional teams to help deliver successful projects and strong client outcomes.
• **Main Responsibilities**
• - **Supporting client relationships:** Act as a key point of contact for day-to-day communication with clients, under the guidance of senior team members; assist in managing client expectations and contribute to maintaining strong client satisfaction
• - **Assisting with account performance and commercial activities:** Support the execution of account plans and contribute to achieving account targets; assist in contract administration, performance tracking, and monthly reporting; help with reconciliations, invoicing, and payment follow-ups
• - **Coordinating operational tasks:** Assist in coordinating local operational resources to ensure smooth delivery (e.g., prizes, logistics, regulatory requirements, supplier coordination, and recruitment channels); support the team in meeting client deliverables
• - **Collaborating with internal teams:** Work closely with cross-functional teams (e.g., product, tech, marketing) to help ensure projects are delivered on time and according to plan
• - **Monitoring service performance:** Support tracking of key performance indicators such as traffic, messaging performance, and customer feedback; escalate issues when needed and contribute to reporting
• - **Identifying growth opportunities:** Assist in identifying upselling opportunities across services, products, and marketing inventory; support the team in preparing proposals and presentations
• - **Researching market and partners:** Help identify potential local partners and product opportunities; conduct research on market trends and competitors
• - **Tracking competitive landscape:** Monitor the local competition and report insights, potential risks, and opportunities to the wider team

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