Account Manager

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end
• Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets
• Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data
• Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement
• Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes
• Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal
• Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms
• Lead project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements
• Foster a collaborative, knowledge-sharing culture across the team

Partner Operations & AI Automation Manager driving operational excellence and partner program management

Partner Operations – AI Automation Manager

Partner Operations & AI Automation Manager driving operational excellence and partner program management at Acquia. Focused on process improvement and AI automation in partner operations.

• Building and fostering relationships with selected Professional Trade key accounts
• Develop strategic plans to achieve sales targets and expand business opportunities
• Coordinate with internal teams to deliver solutions that meet client needs
• Manage key professional trade accounts (electrical wholesalers, distributors, major installer networks)
• Analyze market trends and customer needs to identify new business opportunities
• Work closely with installers and contractors to create demand and stimulate pull-through from trade partners
• Drive continuous improvement initiatives by gathering client feedback and implementing efficiency solutions
• Promote the full Professional portfolio tailored to trade channel needs

Key Account Manager managing trade accounts for Signify

Key Account Manager

Key Account Manager responsible for building relationships with Professional Trade accounts at Signify. Develops strategic plans to achieve sales targets in Costa Rica while coordinating with internal teams.

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Partner Operations – AI Automation Manager

Key Account Manager