Account Manager

• Desarrollar relaciones sólidas y de confianza con stakeholders clave de cada cuenta.
• Identificar y gestionar oportunidades de upselling y cross-selling alineadas al negocio del cliente.
• Monitorear la salud de las cuentas, anticipando riesgos de churn y definiendo acciones preventivas.
• Coordinar con el equipo de proyectos la implementación de nuevas funcionalidades o servicios.
• Escalar requerimientos técnicos complejos al Technical Account Manager (TAM).
• Cumplir con metas de crecimiento de cuentas y niveles de satisfacción (NPS, retención, entre otros).
• Mantener el CRM actualizado con interacciones, oportunidades y próximos pasos.
• Asegurar una experiencia consistente y de alto valor para el cliente en cada punto de contacto.

Key Account Manager

• Onboard customers to our services and strategically map out accounts to identify future opportunities.
• Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Aurora's full-service portfolio.
• Achieve and exceed net retention targets by fostering growth and addressing client needs effectively.
• Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints.
• Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value.
• Drive account value growth by cross-selling and up-selling services and products globally to existing clients.
• Conduct sales demonstrations for our analytics services.
• Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level.
• Process and support advisory opportunities.
• Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements.
• Support clients by providing invoicing assistance.
• Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans.
• Guide new clients through the onboarding process, ensuring a smooth transition and setup.
• Ensure effective delivery of services (e.g., workshops, group meetings) to clients, maintaining high standards and satisfaction.
• Assist with invoicing processes to ensure timely and accurate billing.
• Identify opportunities for upselling additional services and products to existing clients.
• Act as the regional Account Management Specialist for accounts managed in other regions, driving sales, growing account value, and expanding reach with clients.
• Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services.
• Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services.

Account Management Specialist

• Work in a fast-paced environment across multiple regions in Latin America.
• Deliver the highest level of sales and customer service to our clients by identifying their digital business gaps, and opportunities; using data to understand where they are in their customer journey to provide right experience at the right time
• Manage and enforcement meetings scheduled by BDR and engage with customers to introduce them to F5's products, application solutions and services to generate opportunities
• Building relationships and developing opportunities with focus channel partners by effectively communicating and F5 solutions. Including: prospecting; account planning and lead generation with channel partners
• Assume full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles initial contact through the procurement process and ensure SalesForce is utilized appropriately and on a regular basis
• Use phone, video conferencing, digital whiteboards, and webcasts to develop and deliver sales presentations close sales in a professional and effective manner
• Maintain up-to-date knowledge of industry trends, technical developments and government regulations that targeted
• Understand the business needs of the organizations; develop application of products and and effectively sell F5’s technical value-added solutions to meet those needs. This includes: and developing lists of potential customers; identifying and qualifying business opportunities; digital ecosystems to keep customers informed to meet their needs; and following-up on sales leads
• Collaborate with field sales team to assess resources needed to close sales
• Partner with field sales team to assess resources needed to close sales and meet customer expectations
• Meet or exceed revenue goals
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Performs other related duties as assigned

Senior Territory Account Manager, Santiago

• Administrar y desarrollar relaciones comerciales con cuentas clave
• Elaborar e implementar planes comerciales por cliente
• Liderar negociaciones de contratos y descuentos
• Gestionar forecast de ventas y asegurar cumplimiento de KPIs
• Implementar estrategias de pricing

Account Manager jobs in Chile

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Key Account Manager

Account Management Specialist

Senior Territory Account Manager, Santiago

Key Account Manager