Technical Account Manager
Zylo
full-time
Posted on:
Location Type: Office
Location: Indianapolis • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPITSM
About the role
- Serve as the primary technical advisor and trusted partner for a portfolio of enterprise accounts (typically $250K+ ARR).
- Create technical documentation, diagrams, workflows, and client-facing presentations to communicate solutions and recommendations.
- Proactively identify opportunities to improve client outcomes, anticipate technical challenges, and recommend solutions before issues arise.
- Lead technical discovery sessions and develop multi-year technical strategies that scale with client growth.
- Design comprehensive technical integration roadmaps that embed Zylo into clients' existing technology stacks and business processes.
- Develop executive-level relationships with CIOs, CTOs, IT Directors and conduct quarterly business reviews.
- Architect solutions spanning ITSM platforms, procurement systems, identity management, finance systems, and data warehouses.
- Guide and support implementation of technical solutions, including automation workflows and platform configurations.
Requirements
- 5+ years of client-facing experience in technical account management, solutions architecture, or technical consulting within enterprise B2B SaaS.
- Proven track record managing enterprise accounts with complex technical requirements.
- Deep understanding of enterprise IT architectures, including ITSM, ERP, procurement, and identity management systems.
- Proficiency with RESTful APIs, data integration patterns, and enterprise middleware platforms.
- Exceptional presentation and communication skills with ability to engage C-level executives on technical and business strategy.
- Experience building and executing multi-year technical strategies for enterprise clients.
- Strong consultative approach with ability to challenge client thinking and drive transformation.
- Self-directed leader capable of managing complex account relationships with minimal oversight.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical account managementsolutions architecturetechnical consultingenterprise B2B SaaSenterprise IT architecturesITSMERPprocurement systemsidentity management systemsRESTful APIs
Soft skills
presentation skillscommunication skillsconsultative approachleadershiprelationship managementstrategic thinkingproblem-solvingclient engagementtransformation drivingself-direction