Zylo

Technical Solutions Manager

Zylo

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformJavaScriptPythonRPASQL

About the role

  • Lead client-facing technical service engagements, providing strategic consulting and hands-on implementation of SaaS management automations and integrations.
  • Design and implement custom solutions using RESTful APIs, RPA tools, and scripting languages to automate data transfers, reporting, and workflow optimization.
  • Build and structure a new service offering from the ground up, including service delivery methodologies, pricing models, and client engagement processes.
  • Manage billable service hours and project deliverables, ensuring high-quality outcomes and strong ROI for clients.
  • Collaborate directly with IT, SAM, and Procurement leaders to understand business requirements and translate them into technical solutions.
  • Develop technical documentation and best practices for complex implementations, creating reusable frameworks for future engagements.
  • Identify expansion opportunities within existing accounts through deep technical relationship building and solution advisory.
  • Partner with internal teams including Product, Engineering, and Client Success to leverage platform capabilities and influence product roadmap based on client needs.
  • Operate independently with minimal oversight, driving project success through self-direction and entrepreneurial problem-solving.
  • Resolve Tier 2 Support tickets related to your areas of expertise.

Requirements

  • 3+ years of direct client-facing experience in technical consulting, solutions engineering, or implementation services within a B2B SaaS environment.
  • Strong proficiency with RESTful APIs including integration design, troubleshooting, and optimization.
  • Hands-on experience with RPA tools (e.g., UiPath, Automation Anywhere, Power Automate) and programming experience with Python.
  • Proven track record of managing complex technical projects from conception to delivery with measurable business impact.
  • Excellent communication skills with ability to present technical concepts to executive audiences and translate business requirements into technical solutions.
  • Self-starter mentality with comfort operating in ambiguous environments and building processes without extensive structure or guidance.
  • Experience with ticketing systems (e.g., Zendesk, Jira) and support workflow management.
  • Experience with scripting languages (e.g. JavaScript, PowerShell), data query tools (SQL), and cloud platforms (AWS, Azure, GCP).
  • Background in SaaS Management, IT operations, Software Asset Management, or consulting/professional services experience.
  • Project management experience with client engagement frameworks and billable hour management.
  • Understanding of data analytics and business intelligence tools (e.g. Sisense, Power BI).