Program Manager, Contingent Workforce

Zoox

Zoox Contingent Workforce Program Manager overseeing high-volume staffing operations. Leading specialists, analyzing talent funnels, and improving supplier performance, compliance, and workforce strategy.

Posted 8/5/2026full-timeFoster City • California • 🇺🇸 United StatesMid-LevelSenior💰 $155,000 - $186,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Contingent Workforce Management, including operational oversight, supplier relationship management, and data-driven process improvement. Proficient in analytical reporting and compliance within the talent acquisition lifecycle.

Highest-signal resume keywords

Contingent Workforce ManagementVendor Management SystemsAnalytical AcumenStaffing Supplier Networks ManagementCertified Contingent Workforce Professional

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requisition Funnel AnalysisKPI TrackingAttrition AnalysisProcess ImprovementMarket Rate BenchmarkingAdvanced ExcelPower BI

Soft Skills

LeadershipMentoringCommunicationPresentation Skills

Tools & Technologies

FieldglassBeeline

Certifications & Qualifications

Certified Contingent Workforce Professional

Industry Keywords

Managed Service ProviderSLA TrackingSupplier ScorecardsContingent Labor ComplianceCo-Employment Management

About the role

Key responsibilities & impact

Lead, mentor, and develop a high-performing team of Contingent Workforce Specialists
Oversee day-to-day operations to ensure requisitions are distributed, managed, and filled in alignment with SLAs
Drive continuous process improvement across program operations
Serve as the primary escalation point for complex operational challenges, client queries, and supplier issues
Conduct end-to-end requisition funnel analysis and track KPIs including submission-to-hire ratios, interview-to-hire ratios, time-to-fill, and fill rates
Perform attrition analysis to identify root causes of early worker roll-offs and surface labor trends
Use analytical insights to identify process improvement opportunities within the talent acquisition lifecycle
Transform workforce data into market intelligence and executive-ready reporting
Manage relationships with partner staffing agencies and vendors
Train and onboard new suppliers and conduct monthly supplier meetings
Develop, monitor, and maintain supplier scorecards
Organize and facilitate supplier performance reviews and tiering strategies
Advise hiring managers and internal stakeholders on labor market dynamics, pay rates, and contingent workforce strategy
Monitor program compliance, legal guidelines, and vendor contract adherence

Requirements

What you’ll need

6+ years of experience in Contingent Workforce Management or Managed Service Provider (MSP) operations
At least 2+ years managing direct reports
Hands-on experience with Vendor Management Systems such as Fieldglass or Beeline
Strong analytical acumen and experience deriving insights from funnel performance, attrition trends, and rate benchmarks
Demonstrated success managing staffing supplier networks, SLA tracking, and scorecard creation
Exceptional verbal, written, and presentation skills for executive stakeholders and QBR deliveries
Certified Contingent Workforce Professional (bonus qualification)
Advanced Excel/Power BI skills for reporting and dashboard visualization (bonus qualification)
Background in market rate benchmarking and contingent labor compliance, including co-employment and tenure management (bonus qualification)

Benefits

Comp & perks

Paid time off (e.g., sick leave, vacation, bereavement)
Unpaid time off
Zoox Stock Appreciation Rights
Amazon Restricted Stock Units (RSUs)
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance
Sign-on bonus may be offered