UX Research Operations Program Manager

Zoox

Research Operations Program Manager at Zoox building and scaling systems for UX Research impact. Managing cross-functional workflows and participant recruitment while upholding compliance standards.

Posted 5/22/2026full-timeFoster City • California • 🇺🇸 United StatesMid-LevelSenior💰 $123,000 - $168,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale.
Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation.
Create repeatable processes that help researchers work faster, more consistently, and with less operational friction.
Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors.
Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk.
Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization.
Own participant recruitment operations across internal and external participant pools.
Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes.
Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access the right participants for the right studies.
Build and manage the systems that convert customer feedback and research findings into structured, visible, and actionable product signals.
Support feedback pipelines, dashboards, tagging taxonomies, AI-enabled classification, research repositories, and insight tracking workflows.
Help ensure that insights do not remain passive documentation, but are connected to owners, decisions, follow-up actions, or product calls to action.
Manage workflows for PII, restricted research data, consent artifacts, NDAs, access control, and data retention.
Partner with Legal, Privacy, IT, Security, BizApps, and research stakeholders to ensure research data is handled responsibly.
Maintain clear documentation for data ownership, system access, compliance expectations, and operational handoffs.

Requirements

What you’ll need

4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or a related field.
Experience managing cross-functional programs across research, product, data, legal, operations, IT, or external vendor teams.
Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.
Experience building scalable processes, tools, dashboards, documentation, or operational systems.
Strong stakeholder management, communication, and organizational skills.
Sound judgment in handling sensitive data, participant information, privacy, and compliance-related workflows.

Benefits

Comp & perks

Paid time off (e.g. sick leave, vacation, bereavement)
Unpaid time off
Zoox Stock Appreciation Rights
Amazon RSUs
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementresearch operationsUX operationsproduct operationstechnical program managementparticipant recruitmentdata handlinginsight deliveryscalable processesoperational systems

Soft Skills

stakeholder managementcommunicationorganizational skillssound judgment