Zoox

Process Improvement Intern

Zoox

internship

Posted on:

Location Type: Hybrid

Location: Foster City • California • 🇺🇸 United States

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Salary

💰 $5,500 - $7,500 per month

Job Level

Entry Level

About the role

  • Develop and maintain our Support Knowledge Base, including drafting, editing, and publishing clear, accurate internal process documentation for Fusion Center and Customer Experience teams.
  • Create customer-facing Help Center articles to improve rider self-service, reduce inbound contact volume, and ensure content is easy to understand, up-to-date, and aligned with product capabilities.
  • Partner cross-functionally to verify content accuracy, gather missing information, and ensure customer-facing content is aligned with branding and tone of voice.
  • Support chatbot workflow development and iteration including mapping conversation paths, drafting responses, and performing QA to ensure the bot provides accurate and helpful guidance.
  • Document Fused Workflows by converting fragmented, cross-functional workflows into single, end-to-end workflows to improve transparency and context amongst teams.
  • Identify process gaps and inefficiencies across Fusion Center and Customer Experience workflows by conducting data pulls, analyzing trends, and summarizing issues for review.
  • Develop clear, structured recommendations for process enhancements by outlining potential solutions, estimating impact, and preparing materials to support prioritization discussions.
  • Coordinate and track operational improvement initiatives from scoping the project, managing project timelines, scheduling stakeholder alignment, documenting decisions, and ensuring follow-through on action items.
  • Support reporting and operational analytics by pulling data, summarizing trends, and preparing readouts for leadership review.

Requirements

  • Currently working towards an M.S. or advanced degree in Political Science, Economics or Business
  • Good academic standing
  • Able to commit to a 12-week internship beginning in May or June of 2026
  • At least one previous industry internship, co-op, or project completed in a relevant area
  • Ability to relocate to the Bay Area, California for the duration of the internship
  • Interns at Zoox may not use any proprietary information they are working on as part of their thesis, any published work with their university, or to be distributed to anyone outside of Zoox
Benefits
  • medical insurance
  • housing stipend
  • relocation assistance based on eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
documentationdata analysisprocess improvementproject managementcontent creationworkflow mappingquality assuranceoperational analyticsrecommendation developmenttrend summarization
Soft skills
cross-functional collaborationcommunicationorganizational skillsproblem-solvingattention to detailcritical thinkingstakeholder alignmentadaptabilitytime managementinitiative
Certifications
M.S. in Political ScienceM.S. in EconomicsM.S. in Business