ZipTalents

Forum & Community Manager

ZipTalents

full-time

Posted on:

Location Type: Remote

Location: Serbia

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About the role

  • Grow, foster and nurture a vibrant online community by actively engaging with communities, participating and responsively communicating with a fan audience to build brand loyalty and advocacy.
  • Become a lead moderator in affiliate sites and relevant forums to ensure games are promoted in the right way.
  • Moderate conversations with players across various social media platforms, ensuring a positive and engaging environment.
  • Join and actively participate in relevant social media channels to engage with the community, answer queries, and provide support.
  • Escalate any challenges or significant issues to the relevant departments within the business.
  • Create, curate, and moderate content specifically designed to engage followers.
  • Develop and implement social media & community strategies to increase audience engagement and player retention.
  • Create and share engaging content related to our slot games & Live Casino Vertical.
  • Respond to player inquiries promptly and effectively, provide assistance and solutions to enhance their gaming experience.
  • Monitor and manage the community of players, ensuring their feedback and suggestions are communicated to the business.
  • Scan and analyse the largest iGaming communities to stay updated on industry trends, player preferences, and potential areas for improvement.
  • Analyse data to assess community engagement and provide regular reports and insights on social media performance to the marketing team.

Requirements

  • Relevant degree in Marketing, Communications, Journalism, or a related field is nice to have.
  • Proven experience in content management, social media management, or community management is mandatory.
  • Experience in a similar role within the iGaming sector is mandatory.
  • Proficient in using social media platforms such as Discord or similar, for community management.
  • Must be familiar with iGaming affiliate websites and how they manage communities.
  • Excellent communication skills in English (or Swedish, Russian, German, Franch, Spanish, Italian), both written and verbal.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Experience with graphic design, video editing, or other multimedia content creation tools is a plus.
  • Strong analytical skills with the ability to interpret data and derive actionable insights.
  • Passionate about gaming and familiar with online casino communities.
  • Self-motivated, proactive, and able to work independently.
  • Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism.
  • Team player with excellent interpersonal skills and the ability to collaborate effectively across teams.
  • Passion for community building, customer engagement, and brand advocacy.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content managementsocial media managementcommunity managementgraphic designvideo editingdata analysismultimedia content creationcommunity engagement strategiesplayer retention strategiescontent curation
Soft Skills
communication skillsmultitaskingtime managementanalytical skillsproblem-solving skillsself-motivatedproactiveinterpersonal skillsteam collaborationcustomer engagement