Technical Account Manager

Ziphire HR

Technical Account Manager at Digital Waffle ensuring exceptional service between clients and technical teams. Responsible for onboarding, training, and serving as a contact for technical inquiries.

Posted 4/27/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Bridge the gap between clients and technical teams
Ensure customers receive exceptional service and support
Understand client requirements and translate into actionable insights
Lead onboarding processes and conduct training sessions
Serve as the primary point of contact for technical inquiries
Collaborate with cross-functional teams to identify opportunities for improvement

Requirements

What you’ll need

Strong technical background, ideally within the technology sector
Excellent interpersonal skills
Proven track record in account management or client-facing roles
Knowledge of software systems
Knowledge of cloud technologies
Adept at problem-solving
Ability to communicate complex technical concepts in an accessible manner

Benefits

Comp & perks

Opportunity to be part of a forward-thinking company that values innovation and personal growth
Work in a vibrant environment that encourages collaboration and creativity
Potential to significantly impact our clients' success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient-facing rolessoftware systemscloud technologiesproblem-solving

Soft Skills

interpersonal skillscommunicationcollaborationleadershipcustomer service