Service & Warranty Representative

Zinga's

Service & Warranty Representative managing incoming service and warranty requests. Collaborating cross-functionally to resolve issues efficiently in a hybrid work environment.

Posted 6/24/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

About the role

Key responsibilities & impact

Manage incoming service and warranty requests from start to finish.
Own intake, research, decisioning, and execution ensuring issues are resolved efficiently, accurately, and cost-effectively.
Receive and document incoming service and warranty requests via phone, text, and email.
Locate and review original orders to identify vendors, product specifications, and applicable warranty coverage.
Determine viable resolution paths (repair, parts replacement, or full replacement).
Assign and document costs associated with each resolution option to support informed decision-making.
Process next steps by ordering parts, coordinating replacements, or scheduling service with vendors or installers.
Communicate with vendors to confirm availability, timelines, and warranty terms.
Maintain clear, accurate records of service cases, decisions, costs, and outcomes.
Collaborate with Design Consultants, Account Managers, Installers, and Operations to close the loop on service issues.
Identify recurring issues and inefficiencies and recommend practical improvements.

Requirements

What you’ll need

High school diploma or equivalent required; associate’s or bachelor’s degree a plus.
Strong attention to detail and ability to trace issues back to original order data.
Comfortable navigating systems, search tools, and documentation (Microsoft Office or similar).
Analytical mindset with the ability to compare options and weigh cost vs. outcome.
Clear, professional communication skills—both written and verbal.
Able to manage multiple open cases without losing accuracy or follow-through.
Comfortable answering inbound calls as part of a broader responsibilities set.

Benefits

Comp & perks

401(k)
401(k) matching
Competitive salary
Employee discounts
Health insurance
Paid time off
Wellness resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

attention to detailanalytical mindsetclear communicationprofessional communicationability to manage multiple casesproblem-solvingcollaborationdecision-makingefficiency improvementcost analysis

Certifications

high school diplomaassociate's degreebachelor's degree