Mortgage Loan Officer

Zillow

Mortgage Loan Officer originating purchase home loans through Zillow’s real estate and financing platform. Managing borrowers, pipelines, licensing, and closing coordination remotely near Philadelphia.

Posted 8/10/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage origination, particularly in purchase transactions, while ensuring compliance with regulatory requirements. Proficient in managing pipelines and delivering exceptional client service in a high-volume sales environment.

Highest-signal resume keywords

Mortgage Origination ExperienceActive NMLS Loan Originator StatusConsultative Sales SkillsPipeline Management SkillsProficiency with CRM and LOS

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Process UnderstandingPurchase Loan OriginationKPI ManagementData-Driven Tools UsageVoiceprint Collection and Usage

Soft Skills

Client Service OrientationVerbal Communication SkillsTime ManagementOrganization Skills

Tools & Technologies

Zillow CRMLoan Origination SystemsOutlookWordExcel

Certifications & Qualifications

20-Hour CORE Pre-Licensing EducationSAFE Mortgage Loan Originator Test

Industry Keywords

High-Volume Sales EnvironmentAgent-Centric Referral ModelRegulatory ComplianceMarket TrendsFunding Expectations

About the role

Key responsibilities & impact

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation
Build relationships with customers, Zillow Preferred Agents, and local partners where applicable
Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations
Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement
Partner with centralized processing, underwriting, and closing teams to move loans efficiently
Deliver a consistent customer experience through phone, email, and text communication
Stay current on market trends, lending programs, and regulatory requirements
Maintain active licensing, complete required education, and participate in ongoing professional development
Collect, store, and use voiceprints for operational and compliance purposes

Requirements

What you’ll need

3+ years of mortgage origination experience, emphasizing purchase transactions
Active NMLS Loan Originator status with state licenses or Loan Originator status under a federal bank license
Completion of the 20-hour CORE Pre-Licensing Education
Successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content
Located within 75 miles of the Philadelphia, PA branch
Proven success originating purchase loans in a high-volume phone-based sales environment or agent-centric referral model
Strong client service orientation and consultative sales skills
Deep understanding of the mortgage process
Comfortable working with clearly defined KPIs in a structured, performance-driven environment
Excellent verbal communication skills
Strong time management, organization, and pipeline management skills
Proficiency with CRM, LOS, Outlook, Word, and Excel
Associate’s or Bachelor’s degree preferred

Benefits

Comp & perks

Competitive base pay
Incentive compensation eligibility
Equity awards eligibility
Remote work from a physical location of choice
Ongoing professional development
Required education supported through role requirements
Inclusive, innovative, and engaging culture
Accommodation support for applicants with disabilities or special needs