Mortgage Loan Officer

Zillow

Mortgage Loan Officer originating purchase home loans through Zillow’s real estate financing platform. Guiding borrowers from application through funding while managing pipelines and regulatory compliance.

Posted 8/10/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage origination, particularly in purchase transactions, while ensuring compliance with regulatory requirements. Proficient in managing pipelines and delivering exceptional customer service through effective communication and consultative sales skills.

Highest-signal resume keywords

Mortgage Origination ExperienceActive NMLS Loan Originator LicenseCRM ProficiencyConsultative Sales SkillsPipeline Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Process UnderstandingPurchase Loan OriginationPerformance-Driven EnvironmentKPI ManagementLoan Origination Systems Proficiency

Soft Skills

Client Service OrientationTime ManagementOrganization SkillsVerbal Communication Skills

Tools & Technologies

Zillow CRMOutlookWordExcel

Certifications & Qualifications

20-Hour CORE Pre-Licensing EducationSAFE Mortgage Loan Originator Test

Industry Keywords

High-Volume Sales EnvironmentAgent-Centric Referral ModelMarket TrendsRegulatory Requirements

About the role

Key responsibilities & impact

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements
Convert company-provided purchase opportunities into funded loans through proactive follow-up and borrower consultation
Build relationships with customers, Zillow Preferred Agents, and local partners where applicable
Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations
Use Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health and customer engagement
Partner with processing, underwriting, and closing teams to move loans efficiently
Deliver customer service through phone, email, and text communication
Stay current on market trends, lending programs, and regulatory requirements
Maintain active licensing, complete required education, and participate in professional development
Collect, store, and use voiceprints for operational and compliance purposes

Requirements

What you’ll need

3+ years of mortgage origination experience, emphasizing purchase transactions
Active NMLS Loan Originator state licenses or Loan Originator status under a federal bank license
Completion of the 20-hour CORE Pre-Licensing Education
Successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content
Located within 75 miles of the Washington DC branch
Proven success originating purchase loans in a high-volume phone-based sales environment or agent-centric referral model
Strong client service orientation and consultative sales skills
Deep understanding of the mortgage process
Ability to work in a structured, performance-driven environment with defined KPIs
Excellent verbal communication skills
Strong time management, organization, and pipeline management skills
Proficiency with CRM, loan origination systems, Outlook, Word, and Excel
Associate’s or Bachelor’s degree preferred

Benefits

Comp & perks

Competitive base pay
Incentive compensation eligibility
Equity awards eligibility
Zillow’s centralized operations and leadership support
Ongoing professional development
Flexible distributed work model (Cloud HQ)
Equal employment opportunity and accommodation support