Closing Coordinator

Zillow

Closing Coordinator managing customer service and operational communications for real estate closings at Zillow Group. Ensuring smooth, on-time transactions with various stakeholders.

Posted 7/28/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing real estate closing processes, ensuring compliance with county and state regulations, and delivering exceptional customer service throughout transactions. Proficient in collaborating with cross-functional teams and utilizing workflow tools to enhance operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceTitle And Escrow ExperienceWorkflow Tools ProficiencyAttention To DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Real Estate Closing ManagementFinancial Documentation PreparationContract ReviewInvoice ProcessingDeadline Prioritization

Soft Skills

Problem SolvingCollaborationCustomer-Centric MindsetMulti-TaskingEnthusiasm For Growth

Tools & Technologies

Workflow ToolsEmail Management ApplicationsPhone Management Systems

Industry Keywords

Real Estate TransactionsClosing OperationsRegulatory ComplianceSettlement DocumentationThird-Party Vendor Management

About the role

Key responsibilities & impact

Providing exceptional customer service in handling phone, email, and SMS text message communications from customers, clients, and other stakeholders of our transactions;
Managing a real estate closing pipeline, in partnership with Closers and other operational stakeholders, to ensure our customers experience a smooth, on-time closing
Reviewing purchase contracts across multiple states and uploading relevant information to files;
Partnering with third-party vendors for on-time delivery and processing of necessary documents and services for closing;
Delivering and obtaining necessary information to and from buyers, sellers, agents, and lenders in preparation for closing;
Assisting in preparation of closing fees within the file, including calculation of recording fees and title charges, processing of invoices, and preparing payments for disbursement;
Assisting in preparation of documents for closing, including ensuring documents packages are prepared according to specific client preferences as well as to local county and state requirements;
Working cross-functionally with members of adjacent operations team, including exam, curative, funding, and post-closing, in a collaborative manner;
Delivering clear and effective feedback to workflow and platform enhancements made by the Spruce product, engineering, and data science teams.

Requirements

What you’ll need

Must have extensive customer service experience, working within or adjacent to real estate transactions.
Must have title and escrow experience at a national scale.
A customer service mindset, putting the buyers’, sellers’, agents’, and lenders’ experience above all else
A proficiency working with various technologies and applications, specifically workflow tools that support phone and email management
A mastery of prioritizing competing deadlines and multi-tasking across various transactions and tasks;
Effective and clear communication skills, both with external customers and internal team members;
The attention to detail required to accurately and completely prepare and review financial and settlement documentation;
The ability to learn and adhere to county, state, and regulatory requirements and nuance;
A forward-thinking approach to problem solving;
Enthusiasm to partner with our technical teams in discovery, testing, and feedback for new product enhancements and features;
An eagerness to grow within the role and develop the skills needed to progress into other senior positions within the closing operations team.

Benefits

Comp & perks

equity awards based on factors such as experience, performance and location
flexible work arrangements