Senior Support Consultant

Zillow

Support Consultant for Follow Up Boss, handling customer inquiries on Zillow integrations and best practices. Engage with technology and provide excellent customer support in a remote setting.

Posted 7/15/2026full-timeRemote • California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Washington • 🇺🇸 United StatesSenior💰 $26 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and success within SaaS environments, with a strong focus on CRM utilization and technical troubleshooting. Capable of educating customers on product features and guiding them through integration processes to ensure satisfaction and value realization.

Highest-signal resume keywords

Customer Support ExperienceCRM ProficiencyTechnical Troubleshooting SkillsZillow Integration KnowledgeAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingCRM UsageSaaS ExperienceZillow IntegrationProblem-Solving

Soft Skills

Customer-Facing CommunicationAttention to DetailGrammar and Spelling Skills

Tools & Technologies

ZendeskFollow Up Boss

Industry Keywords

Real EstateCustomer SuccessAccount Management

About the role

Key responsibilities & impact

Answer incoming phone calls from customers to offer support.
Answer support tickets to help customers and free trials using Zendesk.
Educate customers on newly released features, functionality, and best practices within Follow Up Boss.
Guide customers through Zillow integration setup and adoption.
Support Zillow integration onboarding by helping team leads and agents understand enablement order and profile linking requirements.
Monitor accounts to ensure customers are thrilled and help customers realize value from core Follow Up Boss workflows and connected Zillow workflows.

Requirements

What you’ll need

Prior experience in a customer-facing role such as Support, Success, Account Management, or Sales.
Previous experience working with a CRM, real estate, and SaaS environments.
Strong technical troubleshooting and problem-solving skills.
Ability to learn and explain evolving Zillow integration requirements, including agent profile linking, setup dependencies, and the customer impact of Zillow-connected product changes.
Extraordinary grammar and spelling skills with high attention to detail.
Remote experience is a bonus.

Benefits

Comp & perks

Competitive base salary
Eligible for equity awards based on factors such as experience, performance, and location