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Zillow

Support Consultant

Zillow

Customer Experience Consultant responsible for customer support strategies at ShowingTime. Resolving inquiries, promoting products, and ensuring efficient service delivery across multiple channels.

Posted 6/14/2026full-timeRemote • California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Washington • 🇺🇸 United StatesJunior💰 $22 - $35 per hourWebsite

About the role

Key responsibilities & impact
  • Resolve customer inquiries and issues promptly
  • Learn and master ShowingTime products and services
  • Apply a range of support tools to assist customers effectively
  • Follow standardized processes while adapting to individual needs
  • Document cases accurately and efficiently
  • Prioritize and complete pending cases
  • Meet performance and productivity metrics
  • Collaborate with internal and external support teams
  • Promote additional ShowingTime products and services to customers

Requirements

What you’ll need
  • Minimum of 1 year in customer service or a similar role
  • High School Diploma or Equivalent Education
  • Strong background in de-escalating calls
  • Ability to address and resolve blocking issues raised by customers
  • Strong multitasking and attention to detail
  • Ability to thrive in a fast-paced environment
  • Clear and articulate verbal and written communication
  • Basic digital literacy and technical troubleshooting
  • Fluent in English

Benefits

Comp & perks
  • Equity awards based on experience, performance, and location

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingcustomer service
Soft Skills
de-escalationmultitaskingattention to detailverbal communicationwritten communication
Certifications
High School DiplomaEquivalent Education