Support Consultant

Zillow

Customer Experience Consultant responsible for customer support strategies at ShowingTime. Resolving inquiries, promoting products, and ensuring efficient service delivery across multiple channels.

Posted 6/14/2026full-timeRemote • California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Washington • 🇺🇸 United StatesJunior💰 $22 - $35 per hourWebsite

About the role

Key responsibilities & impact

Resolve customer inquiries and issues promptly
Learn and master ShowingTime products and services
Apply a range of support tools to assist customers effectively
Follow standardized processes while adapting to individual needs
Document cases accurately and efficiently
Prioritize and complete pending cases
Meet performance and productivity metrics
Collaborate with internal and external support teams
Promote additional ShowingTime products and services to customers

Requirements

What you’ll need

Minimum of 1 year in customer service or a similar role
High School Diploma or Equivalent Education
Strong background in de-escalating calls
Ability to address and resolve blocking issues raised by customers
Strong multitasking and attention to detail
Ability to thrive in a fast-paced environment
Clear and articulate verbal and written communication
Basic digital literacy and technical troubleshooting
Fluent in English

Benefits

Comp & perks

Equity awards based on experience, performance, and location

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingcustomer service

Soft Skills

de-escalationmultitaskingattention to detailverbal communicationwritten communication

Certifications

High School DiplomaEquivalent Education