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About the role
Key responsibilities & impact- Resolve customer inquiries and issues promptly
- Learn and master ShowingTime products and services
- Apply a range of support tools to assist customers effectively
- Follow standardized processes while adapting to individual needs
- Document cases accurately and efficiently
- Prioritize and complete pending cases
- Meet performance and productivity metrics
- Collaborate with internal and external support teams
- Promote additional ShowingTime products and services to customers
Requirements
What you’ll need- Minimum of 1 year in customer service or a similar role
- High School Diploma or Equivalent Education
- Strong background in de-escalating calls
- Ability to address and resolve blocking issues raised by customers
- Strong multitasking and attention to detail
- Ability to thrive in a fast-paced environment
- Clear and articulate verbal and written communication
- Basic digital literacy and technical troubleshooting
- Fluent in English
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingcustomer service
Soft Skills
de-escalationmultitaskingattention to detailverbal communicationwritten communication
Certifications
High School DiplomaEquivalent Education
