Senior Specialist, Strategic Operations

Zillow

Strategic Operations Specialist at Zillow conducting outreach to brokers and driving product adoption. Focused on retaining agreements and fostering collaboration with industry partners.

Posted 5/24/2026full-timeRemote • California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Washington • 🇺🇸 United StatesSenior💰 $34 - $55 per hourWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Conduct in-market and virtual outreach to Brokers, MLSs, Associations, Agents, and Industry Partners to retain, acquire and drive product adoption
Conduct outreach to Brokers, Agents, MLSs, and Associations to acquire listings and listing agreements
Host webinars and in-person presentations to further business goals
Conduct training/onboarding and work one-on-one with business partners
Attend conferences, meetings, and industry events on behalf of ShowingTime+ and Zillow Group
Proactively connect and partner with various internal teams including Broker, MLS and Association Industry Affairs teams, as well as Broker and MLS Development Teams
Occasionally host full team meetings, huddles, and project meetings
Communicate regional metrics and present to management and stakeholders
Work with peers to de-escalate and find solutions to issues

Requirements

What you’ll need

Solid understanding and experience with the real estate industry
Active real estate license is a plus
1 year + creating and facilitating training content
Must possess excellent presentation and communication skills
Must thrive in a fast-paced, goal driven environment, perform at a high level and be motivated to get results
Ability to multitask, prioritize and manage time effectively
Organized, creative and okay with ambiguity but driven to create clarity
Adaptable, able to work on multiple projects or change priorities if necessary
Excellent written and verbal communication skills - an emphasis on virtual comms (Zoom, Google Meetups, etc.) is a bonus
Familiar with business support software applications such as Salesforce, Google Sheets, Tableau, Zendesk, Asana, etc.

Benefits

Comp & perks

Competitive base salary
Eligible for equity awards based on experience, performance, and location

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

training content creationpresentation skillscommunication skillsmultitaskingtime managementproblem-solving

Soft Skills

organizational skillscreativityadaptabilitygoal-drivenmotivationclarity in ambiguity

Certifications

real estate license