HR Generalist, Employee Service Center

Zillow

HR Generalist facilitating advanced manager coaching and case coordination. Collaborating with HRBPs to execute talent strategies within the Employee Service Center.

Posted 5/22/2026full-timeRemote • California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington • 🇺🇸 United StatesJunior💰 $29 - $46 per hourWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide advanced manager coaching, case coordination, and project support
Partner closely with HRBPs to execute people and talent strategies
Own intake, triage, and resolution for a large share of routine but nuanced HRBP work
Log and track work in ServiceNow to create visibility into patterns, escalation accuracy
Serve as a primary point of contact for mid-level managers for complex HR questions

Requirements

What you’ll need

HR experience in shared services, employee service centers, HR operations, or HR generalist roles
Typically: P1: ~1–2 years relevant experience, P2: ~2–4+ years relevant experience
Demonstrated experience in at least two of the following domains: performance management, annual review/talent processes, reporting & analytics for HR, Talent Acquisition support, org or job changes, benefits/leave intersections
Proficiency with Workday (or similar HRIS) and ServiceNow (or similar case management/ticketing tools)
Strong written and verbal communication skills

Benefits

Comp & perks

Competitive base salary
Equity awards based on experience, performance, and location
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

performance managementannual review processesreporting & analytics for HRTalent Acquisition supportorg changesjob changesbenefits intersectionsleave intersections

Soft Skills

manager coachingcommunication skills