Senior Analyst, Revenue Billing Operations

Zillow

Senior Analyst supporting billing operations for Zillow's enterprise product suite. Collaborating with Finance, Engineering, and Sales teams to enhance accuracy and efficiency in billing processes.

Posted 5/20/2026full-timeRemote • California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Rhode Island, Vermont, Washington • 🇺🇸 United StatesSenior💰 $83,200 - $132,800 per yearWebsite

About the role

Key responsibilities & impact

Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos.
Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation.
Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies.
Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments.
Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions.
Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency.
Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights.
Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.

Requirements

What you’ll need

Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience.
5+ years of experience in B2B billing operations, with demonstrated success managing competing priorities and delivering results in a fast-paced environment.
Advanced experience with Zuora, including subscription management, billing rules, invoicing workflows, and workbook management.
Experience using Salesforce for billing case intake, triage, escalation tracking, and cross-functional issue resolution.
Strong analytical, problem-solving, and data management skills, with exceptional attention to detail across large datasets and complex billing scenarios.
Strong written and verbal communication skills, with the ability to explain complex billing issues clearly to internal and external stakeholders.
Experience mentoring others and collaborating effectively with cross-functional partners such as Sales, Finance, Support, and product teams.
Familiarity with tools and practices such as Sage Intacct, advanced Excel, Google Workspace, SOX-aware documentation, BPO partnership support, or applying AI and automation in billing or finance operations.

Benefits

Comp & perks

Competitive base salary
Equity awards based on experience, performance and location

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billing processesrecurring billingadjustmentsinvoicingreconciliationsubscription managementbilling rulesdata managementanalytical skillsproblem-solving

Soft Skills

attention to detailwritten communicationverbal communicationmentoringcollaborationoperational excellencecontinuous improvementtime managementprioritizationstakeholder engagement

Certifications

Bachelor’s degree in FinanceBachelor’s degree in AccountingBachelor’s degree in Business Administration