Senior Program Manager, Business Operations

Zillow

Senior Program Manager at Zillow leading Customer & Operator Insights program for enhanced decision-making and customer experience. Drive insights and operationalize across teams in a remote-first role.

Posted 5/13/2026full-timeRemote • California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Rhode Island, Vermont, Washington • 🇺🇸 United StatesSenior💰 $109,000 - $174,000 per yearWebsite

Tech Stack

Tools & technologies

PMPSQL

About the role

Key responsibilities & impact

define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Requirements

What you’ll need

8+ years of experience in program management, business operations, strategy, or related roles in fast-paced, complex organizations.
experience leading complex cross-functional initiatives from strategy through implementation and operational follow-through.
strong planning and execution skills, including the ability to manage timelines, dependencies, stakeholders, and multiple workstreams.
experience working with Product, Engineering, Analytics, and Operations teams on systems- or platform-oriented initiatives.
bachelor’s degree or equivalent experience in business, engineering, or a related field.
experience with SQL, analytics tools, or data visualization platforms is helpful but not required.
solid understanding of program and change management methodologies (Agile, Lean, Waterfall)
PMP, Lean Six Sigma, or similar certifications are a plus

Benefits

Comp & perks

equity awards based on factors such as experience, performance and location

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementbusiness operationsstrategySQLanalytics toolsdata visualizationAgileLeanWaterfall

Soft Skills

planningexecutionstakeholder managementcross-functional collaborationproblem-solvingdecision-makingjudgmentprogram management

Certifications

PMPLean Six Sigma