Sales Systems Manager, Rentals

Zillow

Sales Systems Manager focused on optimizing sales systems and tools for Zillow Rentals team. Collaborating with multiple departments to ensure effective sales execution and reporting accuracy.

Posted 5/7/2026full-timeRemote • California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Rhode Island, Vermont, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $90,900 - $145,100 per yearWebsite

About the role

Key responsibilities & impact

Support core sales platforms such as Salesforce, Gong, Salesloft, and internal tools to maintain system health, user support, and reliable day-to-day operations.
Manage key workflows including user provisioning, permissions, territory support, troubleshooting, and basic system governance.
Lead and support cross-functional initiatives that improve seller workflows, tooling adoption, process efficiency, and operational scale.
Gather business requirements, map processes, identify gaps, and translate needs into scalable system and workflow improvements.
Coordinate project timelines, dependencies, stakeholder communication, testing, release readiness, and rollout execution for tooling and process changes.
Monitor data flows and system behavior to identify issues that affect activity capture, reporting accuracy, KPI integrity, and frontline execution.
Define and track success metrics tied to adoption, productivity, operational health, and reporting accuracy, and use insights to recommend improvements.
Build and maintain documentation for system configurations, processes, playbooks, support models, and operating standards.

Requirements

What you’ll need

Typically 5+ years of related experience in revenue operations, sales operations, program management, project management, business systems, or a comparable field; equivalent experience will also be considered.
Hands-on experience administering or supporting CRM and go-to-market systems such as Salesforce, Salesloft, Gong, or similar platforms.
Experience supporting business-critical workflows in a fast-paced environment and improving processes, tools, or operational execution.
A systems thinker and structured problem solver who can use data to investigate issues, identify opportunities, and recommend practical solutions.
Experience leading cross-functional initiatives and influencing stakeholders across a matrixed environment.
Strong written and verbal communication skills, with the ability to translate analysis into clear recommendations and align partners around next steps.
Experience supporting testing, release execution, documentation, and change management for systems or process improvements.
Comfortable navigating ambiguity, managing competing priorities, and learning new systems, workflows, and business processes quickly.

Benefits

Comp & perks

Competitive base salary
Equity awards based on experience, performance, and location

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM administrationworkflow managementdata analysisprocess improvementproject managementsystem governanceuser provisioningtroubleshootingKPI trackingdocumentation

Soft Skills

problem solvingcommunicationstakeholder managementcross-functional leadershipadaptabilityorganizational skillsanalytical thinkinginfluencingcollaborationattention to detail