Client Experience Manager – New Construction

Zillow

Client Experience Manager at Zillow aiding homebuyers and builder partners in enhancing the home shopping journey. Delivering strategic insights and superb account management for optimal client engagement.

Posted 4/30/2026full-timeRemote • California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $55 per hourWebsite

About the role

Key responsibilities & impact

Partner with Sales to ensure a smooth transition from pre-sale to post-sale and align on client strategy from day one.
Build trusted relationships with builder clients and serve as a consistent point of contact for day-to-day engagement.
Lead recurring client conversations with your Seller, including education, performance reviews, and strategy discussions.
Analyze account and campaign performance, translating data into clear insights and actionable recommendations.
Proactively identify risks, opportunities, and optimizations that improve client outcomes and long-term engagement.
Drive adoption and effective use of Zillow products by educating clients on platform functionality, best practices, and ways to maximize value.
Troubleshoot and resolve billing, reporting, and product-related issues to deliver a seamless client experience.
Collaborate with Sales, Support, Product, and Operations to advocate for client needs and share feedback that improves products and processes.

Requirements

What you’ll need

3–5+ years of experience in account management, client success, or a related client-facing role.
Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.
Experience managing client relationships and serving as a trusted point of contact for ongoing engagement.
Analytical and comfortable interpreting performance data to develop meaningful insights and recommendations.
A clear and confident communicator with strong written and verbal communication skills.
Proactive, organized, and detail-oriented, with the ability to manage multiple clients and competing priorities in a fast-paced environment.
Experience using CRM and reporting tools such as Salesforce or similar platforms.
Collaborative and effective at building strong working relationships across teams.
Motivated to deliver a strong client experience while continuously improving processes and ways of working.

Benefits

Comp & perks

equity awards based on factors such as experience, performance and location

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient successdata analysisperformance reviewrecommendations development

Soft Skills

communicationrelationship buildingproactiveorganizationaldetail-orientedcollaborativemotivated