Senior Customer Intelligence Manager
Zillow
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $118,600 - $189,400 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Champion the voice of the customer by translating contact center and feedback signals into actionable insights
- Build and scale customer intelligence foundations in partnership with Data Engineering and Data Product teams
- Connect customer insights with operational and business context
- Develop models and dashboards that quantify customer and business impact
- Analyze the impact of shipped product and experience improvements
Requirements
- 7+ years of experience in customer intelligence, business analytics, product insights, or strategy/operations
- Advanced SQL skills and fluency with modern data platforms (Databricks, Snowflake, or similar)
- Proven ability to integrate customer and operational data (CRM, telephony, surveys, knowledge base, product usage)
- Expertise in measurement and impact analysis, including defining ROI and success frameworks and evaluating post-launch results, strong focus on data quality
Benefits
- equity awards based on factors such as experience, performance and location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata analysisimpact analysismeasurement frameworksdata qualitymodel developmentdashboard creation
Soft skills
customer advocacycollaborationcommunicationstrategic thinking