Manager, People Tech Operations
Zillow
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Rhode Island, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $137,100 - $218,900 per year
Job Level
SeniorLead
About the role
- Own the operational framework for People Technology, ensuring reliability, scalability, and alignment with business needs.
- Oversee day-to-day operations, manage escalations, and ensure SLA-driven service levels.
- Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets.
- Implement and refine processes, workflows, and SLAs to drive consistency and efficiency.
- Analyze ticket trends to identify themes and proactively recommend automation opportunities.
- Track KPIs such as ticket volume, resolution time, satisfaction scores, and system usage to drive data-driven improvements.
- Lead Workday reporting optimization and establish governance frameworks.
- Serve as a technical advisor for system analysts and troubleshoot issues alongside the team.
- Mentor and develop a team of system analysts, fostering a culture of collaboration, accountability, and continuous improvement.
Requirements
- 7+ years of experience in HRIS or HR technology, with deep expertise in Workday.
- 3-5 years of experience managing inclusive, high-performing teams in HR technology.
- Proven ability to coach and mentor early-career talent and lead cross-functional teams.
- Strong experience building and scaling operational support models, including ticketing, audits, reporting, and program cycles.
- Demonstrated success in streamlining processes, driving automation, and delivering measurable workflow improvements.
- Excellent communication skills with the ability to influence and partner across teams.
- Strong analytical and problem-solving skills with a data-driven mindset.
Benefits
- Competitive base salary
- Equity awards based on experience, performance, and location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HRISHR technologyWorkdayoperational support modelsticketingauditsreportingprocess improvementautomationKPI analysis
Soft skills
coachingmentoringteam leadershipcollaborationaccountabilitycommunicationinfluenceanalytical skillsproblem-solvingdata-driven mindset