ZERORISK

Bilingual Merchant Success Analyst

ZERORISK

full-time

Posted on:

Location Type: Hybrid

Location: Longford • Ireland

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Tech Stack

Cyber Security

About the role

  • Serve as the primary point of contact for merchants seeking help with PCI compliance validation and platform usage.
  • Respond to inbound merchant inquiries across phone, email, and chat with professionalism, patience, and accuracy.
  • Guide merchants through PCI workflows, including SAQs, required steps, and validation status.
  • Provide clear, non-technical explanations of compliance requirements, timelines, and platform notifications.
  • Assist with basic ASV scan execution steps, such as initiating scans and checking status.
  • Support foundational onboarding and usage of cybersecurity tools offered through ZeroRisk.
  • Accurately document all merchant interactions in the ticketing system and route issues appropriately when escalation is required.
  • Escalate technical, ASV-related, or advanced risk questions to Merchant Technical Services following defined processes.
  • Participate in quality reviews, coaching, and continuous improvement efforts.

Requirements

  • Bilingual or multilingual proficiency in any of the following languages: French, German, Polish, Czech, Spanish.
  • Experience in a customer-facing support, service, or operations role.
  • Strong verbal and written communication skills.
  • Ability to explain complex or unfamiliar topics in clear, simple language.
  • Comfort working with structured workflows, scripts, and systems.
  • Strong attention to detail and commitment to accuracy.
  • Reliability, professionalism, and a customer-centric mindset.
  • Experience supporting customers across phone, email, and chat channels.
  • Comfort working in a fast-paced, metrics-driven environment.
  • Interest in cybersecurity, compliance, or technology-enabled services.
Benefits
  • Global Growth Opportunity: You’re joining at an early stage as the company scales internationally.
  • Career Progression: This role builds foundational skills that lead to technical, senior, or specialized roles.
  • Learning & Development: Ongoing training in PCI compliance, cyber risk, and security tooling.
  • Meaningful Impact: Your work directly helps merchants protect their businesses and meet regulatory requirements.
  • Collaborative Environment: Work with teams across Customer Operations, Technical Services, and Customer Success.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PCI complianceASV scan executioncybersecurity toolsticketing system
Soft skills
bilingual proficiencystrong verbal communicationstrong written communicationability to explain complex topicsattention to detailreliabilityprofessionalismcustomer-centric mindset