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After Sales Spare Parts & Components Specialist
Zeppelin GroupAfter Sales Spare Parts & Components Specialist managing spare parts inquiries and customer communication. Supporting service operations and logistics in Saudi Arabia.
About the role
Key responsibilities & impact- Handle customer inquiries related to spare parts and components
- Prepare and follow up on quotations and long-term agreements
- Coordinate order processing with internal teams and external suppliers
- Issue order confirmations to customers
- Maintain and update internal databases and documentation
- Prepare shipping documents in line with customer and regulatory requirements (EXW shipments)
- Monitor shipments and follow up on airway bills and FCRs
- Track and follow up on open deliveries
- Manage rejected materials and prepare OS&D reports
- Maintain quality-related documentation and register materials in customer systems (e.g. SAP codes)
- Follow up on quotations with customers and suppliers
- Build and maintain strong relationships with customers, internal stakeholders, and third parties
- Support vendor registration and pre-qualification processes
Requirements
What you’ll need- Experience in after sales, order management, or customer service
- Strong communication and organizational skills
- Good knowledge of Excel and SAP Ariba is a plus
- Reliable, structured, and service-oriented
- Experience in spare parts or industrial environments (preferred)
- Knowledge of logistics and international shipping processes (advantageous)
Benefits
Comp & perks- Competitive salary and benefits package
- International working environment within a large German corporate group
- Long-term career development opportunities
- A dynamic position combining customer interaction, coordination, and operational tasks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementcustomer servicequotation preparationshipping document preparationregulatory compliancequality documentationOS&D reportinglogistics knowledgeinternational shipping processes
Soft Skills
communicationorganizationalreliabilitystructuredservice-orientedrelationship building