System Engineer, Citrix

Zeppelin Group

System Engineer responsible for the remote access service and collaborating with external partners at Zeppelin. Engaging in planning and development of virtual desktop technologies with a focus on Citrix.

Posted 5/20/2026full-timeGarching • 🇩🇪 GermanyJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSAzureCitrixCloudITSM

About the role

Key responsibilities & impact

Responsible for the “Remote Access / Virtual Workplace” service as well as for the steering, coordination and the quality control of our external service provider.
Responsible for the monitoring and tracking of SLA, KPI and service performance as well as the incident, problem and escalation management in an international environment.
Contribute to the planning and further development of the technical roadmap in the areas of Citrix Virtual Apps and Desktops, remote access solutions and cloud-based virtual desktop technologies.
Work on the preparation and moderation of service reviews with internal stakeholders and external partners.
Coordinate with security, network, workplace as well as support in budget, licensing, and capacity planning.

Requirements

What you’ll need

Completed degree in computer science, business informatics, or a comparable qualification
Several years of experience in IT service management or as a Service Owner / Service Manager
Solid knowledge in at least one of the following areas: Citrix Virtual Apps & Desktops, Azure Virtual Desktop, AWS End User Computing Services, Remote access & VPN technologies
Experience in managing external service providers and offshore teams
Understanding of ITIL processes as well as SLA/KPI management
Technical understanding of modern cloud and hybrid architectures
Strong communication skills in international teams
Structured and independent working style
Very good knowledge of German and English, both written and spoken.

Benefits

Comp & perks

Unique corporate culture: Based on the values of Ferdinand Graf von Zeppelin, we act as a foundation company that is future-oriented, social, and sustainable.
We are sustainable: We live and breathe environmental and climate protection. And we take this seriously: by 2030, we will make Zeppelin climate-neutral in its day-to-day business operations.
Creative freedom: With us, you get the opportunity to drive issues forward on your own responsibility.
Grow with Zeppelin: We support you with extensive development opportunities and a diverse training program.
Work-life balance: We offer you mobile and flexible working and 30 days of vacation.
Health and fitness: Through our ZFIT initiative, you can participate in various theme weeks and yoga classes, or even lease a company bicycle.
Company pension plan: We support your pension.

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Hard Skills & Tools

Citrix Virtual AppsCitrix DesktopsAzure Virtual DesktopAWS End User Computing ServicesRemote access technologiesVPN technologiesIT service managementSLA managementKPI managementITIL processes

Soft Skills

communication skillsstructured working styleindependent working stylecoordinationmoderationstakeholder managementteam managementproblem managementincident managementescalation management