Zendesk

Full-stack Engineer

• Own delivery of frontend and backend features, from technical design through production release and ongoing iteration.
• Build and maintain performant, accessible UIs and robust backend services, enabling seamless AI-powered interactions for end users.
• Work closely with product managers, designers, and ML engineers to translate requirements into impactful technical solutions.
• Participate in architectural decisions within your team and influence technical direction across teams as experience grows.
• Proactively identify and address technical debt, ensuring high performance, reliability, and maintainability.
• Drive adoption and extension of Zendesk’s design system and component library for frontend consistency.
• Writing backend business logic, optimizing queries, and ensuring system performance and scalability.
• Ensuring quality through backend-focused testing, such as integration and API contract tests.
• Mentor junior engineers through code review, pairing, and knowledge-sharing sessions.

Senior Fullstack Software Engineer – AI Copilot

Backend Engineer

• Provide technical leadership across multiple teams, setting architectural direction and raising the bar for engineering quality and delivery practices
• Work closely with ML Scientists and ML Engineers to bring ML-powered capabilities into production as polished product features
• Own the design and architecture of complex, cross-cutting systems
• Identify and drive high-impact technical initiatives: performance, scalability, cost optimisation, and developer productivity
• Collaborate with Product Management, Design, and engineering leadership to shape the technical roadmap
• Mentor and elevate engineers across the organisation

Senior Fullstack Software Engineer – AI Copilot

Staff Software Engineer – Ruby