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Zendesk

Senior Commercial Account Executive

Zendesk

Senior Commercial Account Executive at Zendesk focusing on acquiring new customers in New Zealand. Driving revenue through AI-powered customer service solutions with a strong emphasis on B2B SaaS sales.

Posted 8/3/2026full-time🇳🇿 New ZealandSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS sales with a focus on acquiring new customer accounts and expanding existing relationships. Proven ability to manage complex sales cycles and execute effective territory plans while leveraging modern sales tools.

Highest-signal resume keywords
B2B SaaS Sales ExperienceTerritory PlanningSalesforce ProficiencyNegotiation SkillsPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales Process ManagementSolution DemonstrationSales Pipeline ForecastingAccount ExpansionCustomer Acquisition
Soft Skills
Relationship BuildingClosing SkillsAdvisory Skills
Tools & Technologies
SalesforceOutreachClariSeismicLooker
Certifications & Qualifications
BA/BS Degree
Industry Keywords
AI-Powered Customer ServiceMid-Market Sales CyclesValue-Centric Sales

About the role

Key responsibilities & impact
  • Drive top-line revenue by acquiring new customer accounts
  • Serve as a trusted advisor on AI-powered customer service tools
  • Identify opportunities to expand Zendesk’s footprint within existing accounts
  • Manage value-centric sales processes including solution demonstrations
  • Build and execute territory plans to maximise market share
  • Build strong relationships with VP and C-level decision-makers
  • Maintain accurate sales pipeline forecasts in Salesforce

Requirements

What you’ll need
  • BA/BS degree or equivalent experience
  • 5-8+ years of B2B SaaS sales experience
  • Demonstrated experience navigating complex, multi-stakeholder, mid-market sales cycles
  • Strong negotiation, presentation, and closing skills
  • Proven ability to create and execute territory plans
  • Experience using modern sales tools such as Salesforce, Outreach, Clari, Seismic, and Looker

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Remote work options