Senior Manager, Pricing & Packaging

Zendesk

Senior Manager, Pricing Strategy supporting and driving monetization of Zendesk products. Collaborate with leaders to optimize pricing strategies and enhance business models.

Posted 7/31/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $140,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and optimizing pricing and packaging strategies, utilizing strong analytical and strategic skills to make data-driven recommendations. Proficient in communicating complex concepts to diverse audiences and managing multiple projects effectively.

Highest-signal resume keywords

SaaS Pricing StrategyData-Driven RecommendationsAnalytical SkillsAdvanced Excel SkillsBachelor’s Degree in Business

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pricing StrategyData AnalysisProblem SolvingQuantitative ResearchQualitative Research

Soft Skills

Communication SkillsOrganizational SkillsAttention to Detail

Tools & Technologies

ExcelPowerPoint

Certifications & Qualifications

MBA

Industry Keywords

Pricing ModelsProduct OperationsSKUsPortfolio Enhancement

About the role

Key responsibilities & impact

Develop and optimize long term pricing and packaging strategies for Zendesk
Make informed data-driven recommendations using structured problem solving frameworks
Proactively identify opportunities to enhance our existing portfolio
Identify new pricing models while understanding their complexity and implications
Clearly communicate pricing concepts, influence, and gain alignment on recommendations to senior leadership
Assist Product Operations in prioritizing launches and creating SKUs

Requirements

What you’ll need

8+ years of relevant working experience
Strong analytical, strategic, communication, and organizational skills with high attention to detail
Ability to communicate complex concepts clearly and credibly to diverse audiences
Ability to manage multiple projects simultaneously
Skilled at identifying and developing solutions to complex strategic and operational problems
Experience designing and leading qualitative and quantitative research to test pricing and packaging hypotheses
Advanced skills in Excel and PowerPoint (or equivalent)
Bachelor’s degree in Business, Finance, Economics, or related quantitative field
4+ years of SaaS Pricing Strategy experience (preferred)
MBA preferred (preferred)

Benefits

Comp & perks

This position may also be eligible for bonus, benefits, or related incentives.
Flexible working hours
Professional development opportunities