Global Leave & Accommodation Program Manager

Zendesk

Lead overall strategy for US Leaves and ADA/Accommodation as Global Leave & Accommodation Program Manager. Drive operational excellence and compliance within a hybrid and flexible work model.

Posted 7/30/2026full-timeRemote • Arizona, Louisiana, Tennessee, Texas • 🇺🇸 United StatesSeniorLead💰 $118,000 - $178,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Leaves of Absence and ADA/Reasonable Accommodations, with a strong focus on policy development, data analysis, and vendor relationship management. Leverages AI and modern technology to enhance workflow efficiency and employee support.

Highest-signal resume keywords

FMLA ExpertiseADAAA KnowledgeLeave Of Absence ManagementAI IntegrationEmployee Relations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits AdministrationPolicy DevelopmentData AnalysisWorkflow AutomationRegulatory Compliance

Soft Skills

EmpathyConflict ResolutionCommunication

Industry Keywords

Leaves Of AbsenceReasonable AccommodationsGlobal Leave RegulationsHRBPHeavily Regulated Environments

About the role

Key responsibilities & impact

Own the end-to-end strategy for US Leaves of Absence and ADA/Reasonable Accommodations
Design, automate, and implement scalable workflows
Act as the primary point of resolution for complex employee escalations
Provide data-backed insights to HRBP, Legal, and Payroll teams
Regularly review and update policies and procedures
Seek and implement opportunities to integrate AI models
Manage relationships with leave vendors and coordinate with payroll

Requirements

What you’ll need

7–10 years of experience in Benefits, HRBP, and heavily regulated environments
Deep background in FMLA, ADAAA, leaves, and reasonable accommodations
Exposure to global leave regulations
Passion for leveraging AI and modern tech
Ability to handle sensitive situations with empathy and confidence
Expertise in reasonable accommodation and Leave of Absence requests across various jurisdictions

Benefits

Comp & perks

Global Leave & Accommodation Program Manager
Eligible for bonus, benefits, or related incentives
Flexibility to work remotely for part of the week