Vice President, Global Communications

Zendesk

Vice President, Global Communications overseeing global communication strategy at Zendesk. Leading internal and external communications, media relations, and crisis communications.

Posted 7/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $320,000 - $480,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading global communications strategies and managing high-performing teams, with a strong focus on crisis communications and advising C-suite executives. Proficient in using data to measure impact and drive brand narratives in a fast-paced SaaS/tech environment.

Highest-signal resume keywords

Global Communications StrategyC-Suite AdvisoryCrisis CommunicationsTeam LeadershipMedia/PR Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic CommunicationsWriting SkillsPresentation SkillsData AnalysisCrisis Management

Soft Skills

Collaborative LeadershipInfluence BuildingStrategic Storytelling

Tools & Technologies

SaaS Environment

Industry Keywords

Public OfferingInternal CommunicationsExternal Reputation Programs

About the role

Key responsibilities & impact

Lead and shape global communications strategy
Provide day-to-day counsel and strategic communications support to the C-suite and senior leaders
Own enterprise internal communications for mission-critical initiatives
Direct external reputation programs
Lead crisis and issues communications
Build and manage a high-performing global communications team
Use data and insights to measure communications impact
Work with the Content & Brand strategy team to drive company and brand narrative

Requirements

What you’ll need

10+ years of progressive communications experience
5+ years leading global, cross-functional communications teams
Experience advising and preparing C-suite executives
Proven track record in media/PR
Strong crisis communications experience
Strategic storyteller with excellent writing and presentation skills
Comfortable operating in a fast-moving SaaS/tech environment
Collaborative leader who builds influence across functions
Experience writing an S-1 for a public offering a plus

Benefits

Comp & perks

Bonuses
Benefits