Senior Sales Engineer

Zendesk

Senior Sales Engineer at Zendesk leading technical deal cycles and solution designs for enterprise accounts. Responsible for technical validation, conducting POCs, and building AI-driven workflows.

Posted 7/29/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical deal cycles and conducting technical discovery sessions, with a strong focus on building AI-driven workflows and delivering impactful proofs of concept. Proficient in modern web technologies and SaaS ecosystems, ensuring compliance with security and data privacy standards.

Highest-signal resume keywords

Technical Presales ExperienceSolution EngineeringAI Applications ProficiencyModern Web TechnologiesSaaS Ecosystem Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptPythonNode.jsHTML/CSSREST APIsPrompt EngineeringAutomated WorkflowsTechnical DiscoveryProofs of ConceptIntegration Topologies

Tools & Technologies

Zendesk AIAPI TemplatesMiddleware ComponentsContact Center TechCRM Systems

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Business AnalyticsBachelor’s Degree in Information Systems

Industry Keywords

Technical ValidationEnterprise SecurityData Privacy StandardsCustomer ExperienceIT Support Ticketing Workflows

Tech Stack

Tools & technologies

JavaScriptNode.jsPython

About the role

Key responsibilities & impact

Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.
Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision.
Configure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real-world customer pain points.
Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.
Advocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements.

Requirements

What you’ll need

4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.
Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering, and automated workflows.
Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.
Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.
Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development opportunities